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Company Name : HEB
Location : College Station, TX
Position : Customer Service Spec (p)
Job Description : Customer Service Spec (p)
– (22031292)
H-E-B Job Title Customer Service Spec
Minimum Salary 15.5
Shift Daytime
Schedule Part-time Requested Availability (if applicable) 9 AM – 11 PM Weekends and Holidays Required
Primary Location US-TX-College Station
DepartmentBeer & Wine
Unposting Date Mar 25, 2022, 11:59:00 PM
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you’ll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You’ll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We are looking for:
a high school diplomacommunication and interpersonal skillsability to work in a fast-paced environment
What is the work?
Stocking:
Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms Customer Service Assistant duties as needed
Customer Service:
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites:
Beauty:
Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise:
Prepares tags and signs as needed
Entertainment:
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games
Grocery:
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed
Texas Backyard:
Basic knowledge of chemical recommendations
Basic knowledge of the nursery business and plant recommendations
Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)High school diploma (or equivalent)1+ years of experienceCompletion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
Strong customer service skillsReading and writing skillsPlanning and organizing skillsCommunication and interpersonal skills
Can you…
Function in a fast-paced, retail environment, in detailed and precise tasksPerform the following, based on your Department?
Beauty:
Constantly* reach at waist, graspFrequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movementsOccasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with armsOccasionally beexposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore:
Constantly* reach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to loud noises, ambient temperatures, and wet conditionsDemonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
Dairy:
Constantly* reach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to cold, loud noises and wet conditionsDemonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
Frozen:
Constantly* reach at waist, graspFrequently stand, walk, stoopOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to cold, ambient temperatures, loud noises, and wet conditionsDemonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Texas Backyard:
Constantly* reach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet conditions and loud noiseFrequently be exposed to ambient temperaturesDemonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day
** It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
06-2019
This post is listed Under Texas jobs
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