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Company Name : Affinity Express
Location : Kharadi, Pune, Maharashtra
Position : Data Processing Associate
Job Description : Roles and Responsibilities:
Understanding of the order management system
Analyze transactions received and determine appropriate path for handling
Review Purchase Orders and other documentation at a granular level for completeness. Attach submitted files or download files for attachment to sales orders as needed
Make edits to existing orders as additional information is provided/obtained
Strong knowledge of international shipping terms, procedures, and prioritization of different shipments
Responsible for managing the complete life cycle of the order
Timely and accurately communicating to the customer on clarifications of the request
Fair knowledge of general order entry procedures, pricing, and replacement orders
Reviewing orders to ensure accurate and complete information is included
Strong ability to understand, communicate with, and effectively interact with people across cultures
Ensure service delivered to customers meets Key Performance Indicators (KPIs) including number of orders entered per hour, error percentage, credit & Claims, reworks, etc.
Escalate to next level when appropriate to do so
Strong problem-solving skills demonstrated ability to close gaps and drive to root cause analysis
Proven ability to work well under pressure to meet order deadlines
Ability to multitask & focus on multiple issues at once
Ability to comprehend customers request
Detail-orientation and good analytical skills
High customer service orientation
Desired Candidate Profile:
Minimum qualification required – SSC + HSC or Graduation in any field except BE/ BTech and MBA Graduates .
Excellent Communication skills (Mandatory)
Comfortable to work in late evening shifts/ Night shifts
Five days a week working
Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
System requirement: OS Windows 10 + 8GB Ram + 50MBPS internet speed
Experience – 0 to 4 years (Immediate joiners only)
Candidates with the above eligibility, excellent English communication skills and immediate joiners can share their resume on – vkandikuppa@affinityx.com
Role:Back Office – Other
Salary: 2,50,000 – 3,50,000 P.A.
Industry:Advertising & Marketing
Functional Area:Customer Success, Service & Operations
Role Category:Back Office
Employment Type:Full Time, Permanent
Key Skills
data processingSemi VoiceNon VoiceInternational Process
Education
UG:Other Graduate,B.Des. in Any Specialization,Diploma in Any Specialization,B.Arch in Any Specialization,B.Com in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization,BFA in Any Specialization,B.A in Any Specialization,B.B.A/ B.M.S in Any Specialization
Company Profile
GLOBAL ADVERTISEMENT SERVICES PRIVATE LIMITED
AffinityX is the label creative and marketing services partner behind the biggest names in local marketing. Since 2000, we have helped companies create and grow their local marketing revenue streams. We are the secret weapon of the world’s best media companies, local agencies, marketing services companies, and more. Our purpose-built technology, local media expertise, and world-class infrastructure delivers more than 5 million fast-turn jobs per year, from logos to websites to programmatic advertising and beyond. We are present across three countries, with 1500+ team at Pune, India.
Company Info
This post is listed Under Pune jobs
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