Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Turo
Location : Phoenix, AZ
Position : Fraud Prevention Operations Associate
Job Description : Job description
Team Mission:
We believe that working together to build trust, maintain safety and security, and provide world-class support for the Turo community is crucial to Turo’s mission of putting the world’s 1.5+ billion cars to better use.
About Our Team:
We’re a supportive, down-to-earth, fun team of Trust and Safety professionals who have a passion for protecting our global marketplace. Our priority is sustaining a world-class risk and chargeback program by leveraging top third party tools, staying informed on the latest industry trends and knowledge, and, most importantly, developing a team of subject matter experts.
About the role:
We are looking for a team-oriented fraud fighter to join Global Trust & Safety Operations at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace.
You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal fraud fighter has superb judgment, excellent communication skills, and a keen eye for details.
This position is based in our Phoenix, AZ office
Responsibilities:
Manually review accounts and transactions by utilizing tools to detect fraudulent activity
Assist Chargeback team by manually reviewing chargeback disputes reported to Turo and submitting compelling evidence in a timely manner
Provide fraud prevention support across other Trust & Safety and Operations teams
Communicate via phone and email with customers and provide support to fraud victims
Verify and resolve reports of unauthorized activity
Proactively provide suggestions for improvements to processes and strategies by uncovering trends and patterns
Your Profile
Requirements:
2+ years of Fraud Prevention, Account Review, or Trust & Safety experience
Superb and dynamic communication, interpersonal, and investigative skills
Availability on the weekends with hours ranging from 7 AM to 6 PM (MST)
Strong computer skills
Ability to work in a fast-paced, quickly-changing environment
Personable, outgoing individual who enjoys working with people, embraces the Turo Values and is able to handle stressful situations with grace
Ability to work independently with little or no supervision/direction and in a team environment
Great problem solving skills, analytical abilities and ability to multitask
Bonus Skills:
Proficiency with Mac OS X or later highly valuable
Experience using Sift, Zendesk, or Kustomer
Proficiency with Google Workspace and/or Microsoft Office
Certified Fraud Examiner (CFE) certification
Education:
BA / BS or equivalent preferred, but not required
Benefits
Competitive salary and equity for all full-time employees
$1200 a year in Turo credit to book cars from the Turo platform
$600 annual stipend to be used toward purchases from 130+ best in class vendors (and growing) for travel, entertainment, food, family and wellbeing (think Netflix, Doordash, Ancestry.com, etc.)
Employer-paid medical, dental, vision insurance, and 401k match
Flexible paid time off, paid holidays, paid volunteer time off, and paid parental leave
$1500 Turo host matching and $1000 vehicle reimbursement program
$2000 per year professional development allowance
Employer paid underground parking at Phoenix office
About Turo
Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.
Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team’s talent and enrich our culture.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!
This post is listed Under Arizona jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company