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Company Name : BOEING
Location : Seal Beach, CA
Position : FS – Airline Operational Efficacy – Support Team Member
Job Description : At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is seeking a Field Service Rep – Commercial 4 to join the Field Service Airplane Operational Efficacy team in Seal Beach, CA or Seattle, WA.
The FSR position is part of the Airline Operational Efficacy Program (AOEP) – Support Team. Applies an interdisciplinary, collaborative approach to plan, design, develop and implement system solutions. Supports customer and operational needs to define and coordinate system improvement requirements to compatibility of all physical, functional and program interfaces. Performs various analyses to optimize total system of systems and/or system architecture. Leads and develops the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes. Resolves cross-functional technical issues. Develops and maintains functional partnerships with internal stakeholders, and ensures appropriate communications.
This is a stable assignment, with no Target Assignment End Date (TAED).
Position Responsibilities:
Leads a team to develop customer support plan and executes strategy.
Present professional image in representing the Boeing Company to the customer
As part of the Safety Management System, the Airplane Operational Efficacy team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations.
Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations compliant with international industry and Boeing safety standards. Primary focal point for all items related to Operational Efficacy work that covers airline maintenance operations.
Work closely with other AOEP functions and Field Service representatives around the world.
Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.
Requires the ability to communicate effectively with all levels of management and customers.
Must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%.
While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.
Much of the work performed in support of the Boeing Commercial Airplane’s Efficacy Support will require travel to international sites. Position requires all candidates to pass post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of employment.
Will be sent on multiple/continuous assignments ranging from 30-180 days.
Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Prior customer support experience desired.
The selected candidate may also support EIS (Entry Into Service) efforts which may support 737MAX, 747-8, 777 or 787; model experience on all or either is preferred.
Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.
Develops and implements recommendations to improve operational performance, quality and safety. Assist in maintaining criteria of evaluation checklists as well as airline data.
Track deployment of engagements and support team, and manage rotational pool of evaluators.
Develop and maintain strategic support plans.
Analyze existing data to plan and execute operator support engagements.
Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.
Continuously incorporate lessons learned into AOEP processes.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations, etc…)
Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed
Be able to travel 50-75% internationally required, with likely travel to remote and challenging environments
Preferred Qualifications (Desired Skills/Experience)
Airframe and power plant license (license need not be current) or direct commercial pilot experience or flight operations background
Experience working with remote teams
Familiarity with SMS/QMS processes
Bachelor’s Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry is preferred
Experience building and presenting plans or recommendations to airline customers and executive leadership
Familiarity and comfort working in an airport environment and observing safety requirements
Excellent communication skills – must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements
Demonstrated team player
Proven technical writing and presentation skills (clear and concise)
Knowledge of basic airline safety practices
Knowledge of FAA, EASA and/or Local Regulatory standards
Background in airline engineering, maintenance planning, material, quality, maintenance control, line/base maintenance and/or flight ops Working knowledge of Airline Operations (i.e., Maintenance Control Center, Line Maintenance, Engineering, Planning, Parts, or Quality Assurance. etc.)
Experience traveling and working abroad and representing Boeing to customers or regulators
Ability to cross-reference rules among EASA, FAA, ICAO,IOSA, or Local Regulatory
Proven ability to create, track and execute program plan
Proven technical writing and presentation skills
Typical Education/Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+8 years’ related work experience, 14 years’ related work experience, etc.).
Relocation:
This position offers relocation based on the candidates eligibility.
Union:
This is a non-union represented position
Shift:
This position is for 1st shift
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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