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Company Name : Hotel Wailea, Relais & Chateaux
Location : Wailea, HI 96753
Position : Guest Service Agent (Part-Time)
Job Description : Answer, assist and/or transfer incoming phone callsResponsible for proper rate quotes on all guest inquiriesTake and record reservations including double-checking other agents’ reservationsAssign guests to suites and change assignments as neededPerform guest check in and checkout serviceProvide warm and friendly service to all guests, in person and on the phoneReview hotel information with guests and handle any questionsRecommend, give directions and complete reservations at guest request for activities, dining options, shopping, transportation and sightseeingHandle guest complaints through listening and taking action to correct the situationPost charges to guest room accountsFollow established procedures for handling payments and cash; responsible for maintaining a bankClose out financial transactions and verify totals with paperwork and reportsCoordinate and communicate with other departments (Lobby Services, Housekeeping and Maintenance) to satisfy guest requests including making calls and keeping logsSell and/or serve alcohol as requested by guests.Assist in training other Guest Service AgentsJob Type: Part-timePay: $21.63 per hourSchedule:8 hour shiftMonday to FridayWeekendsWork Location: One location
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