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Company Name : Central Virginia VA Health Care System
Location : Richmond, VA 23294
Position : Henrico CBOC Advanced Medical Support Assistant
Job Description : Duties include but not limited to:Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty careCoordinates with the patient care teamEnsure that the clinic setup is closely monitored and makes any necessary adjustments.Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agenciesCollect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV)Train MSAs on clinic operations and serves as a preceptor to developmental level MSAsSchedules appointments; notifies his/her supervisor operational concernsConducts daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communicationsReport backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or employee plansOrganizes work and handles scheduling concerns and deviations based on knowledge of clinic operations, policy, schedules, and provider preferences.Job Type: Full-timePay: From $38,921.00 per yearBenefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer Service knowledge and skills: 1 year (Preferred)Patient/Medical Scheduling: 1 year (Preferred)Work Location: One location
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