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Company Name : Quick Quack Car Wash
Location : Utah
Position : IT Field Technician
Job Description : The IT Field Technician will be responsible for maintaining IT equipment at Quick Quack locations as well as installing network system and computer hardware at new Quick Quack locations.The Field Tech team is key to Quick Quack’s incident management process. This position would ensure that internal SLA requirements are met on an ongoing basis by responding to submitted incidents, performing field audits, and completing assigned IT projects. With Quick Quack’s planned growth over the coming years, this position would perform installations of new store equipment according to departmental standards.Essential Duties and Responsibilities (Other Duties may be assigned to meet business needs):· Work in a highly collaborative team environment with an open communication culture· Help identify systemic problems and work with engineering to create solutions· Communicate clearly with non-technical team members and train as needed· Install wash site network system including running cable and terminating connections· Administer, setup and install point of sale hardware and software· Test and configure PC software and maintain and repair hardware and peripheral devices· Administer software deployments on mobile platform (Apple iPad)· Organize and schedule hardware upgrades and maintenance· Ensure that installations are performed according to specs, budget and time requirements· Ensure that stores are maintained to Quick Quack standards in all regions· Track hardware inventory, and ensure replacements are made as necessary· Create technical and non-technical documentation to assist in managing and supporting IT systems.· Communicate updates to operations leaders.· Participate in a weekly on call rotation for emergency repairs.· Dispatch or coordinate with team to facilitate emergency repairs.· Other Duties may be assigned to meet business needs.Qualifications and Requirements: · Great problem solving skills· Excellent communication skills· Customer-oriented and cool-tempered· 1-2 years experience installing computer and networking equipment· Self-motivated and organized individual· Proficient with all versions of Windows· Knowledge of LAN/WAN networks, TCP/IP protocols, general network technologies, & ethernet wiring standards· Ability to work high energy team environment· Outstanding diagnostic, problem solving, and analytical skills· Good understanding of computer systems, mobile devices and other tech products· Ability to diagnose and resolve intermediate technical issues· High school diploma or equivalent· As driving a company vehicle between our stores is a regular activity, the person is expected to have a valid state driver’s license and maintain a clean driving record.Work Environment and Physical Demands: Person will work in varying conditions from inside an office environment to near loud car wash equipment. The person may be expected to lift up to 50 lbs or more with assistance. Person will be expected to frequently use a ladder to install out of reach items. Given the dispersed regions the person is expected to oversee, regular travel is expected and may reach upwards of 30% of the scheduled time. During peak times, travel may exceed 30%.Job Type: Full-timePay: $55,000.00 – $75,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSchedule:8 hour shiftExperience:Customer Service: 1 year (Preferred)IT Field Technician: 2 years (Required)Network protocols: 1 year (Preferred)License/Certification:Driver’s License (Required)Work Location: Multiple Locations
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