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Company Name : ILIULIUK FAMILY AND HEALTH SERVICES
Location : Unalaska, AK
Position : Medical Assistan
Job Description : ILIULIUK FAMILY AND HEALTH SERVICES, INC.
Job Description
JOB TITLE: MEDICAL ASSISTANT
FLSA Job Status: Non-Exempt
Education/Licensure: High School Diploma or equivalent required. Certification and previous
experience as a Medical Assistant (MA) preferred. Certification as a State of Alaska Emergency Medical
Technician preferred. BLS required within 90 days of hire. ACLS & PALS required within 1 year of hire for
EMT-3
Department: Clinical Support Staff
Supervisor: Clinical Services Coordinator
I. ORGANIZATIONAL SUMMARY
A. Reports to: Clinical Services Coordinator and Medical Director
B. Key Working Relationships: Practitioners, Medical Support Staff, Behavioral Health Clinicians,
and Administration
C. Primary Customer Groups: External Practitioners, Patients and their family members, and
Vendors/Customers
D. Aged of Patients Served: All
II. STANDARD OF CONDUCTS
A. Appearance:
1. Maintain a professional personal appearance, and abide by the dress code at all times
while working and representing IFHS.
2. Demonstrate actions that support maintaining a positive and clean facility appearance.
B. Attitude:
1. Acknowledge customers; smile and maintain eye contact as appropriate.
2. Apologize for problems, inconveniences, and wait times.
3. Be kind, sympathetic, and helpful.
4. Act in a professional manner at all times.
C. Respect:
1. Treat all customers (patients and guests) with respect
2. Treat colleagues (employees, practitioners, volunteers) as professionals.
3. Be accountable in meeting customers’ requests and needs.
4. Recognize and respect differing viewpoints and beliefs.
5. Show reverence for cultural diversity and perspective of all people.
D. Ownership/ Accountability:
1. Act as an ambassador of IFHS at all times.
2. Anticipate an exceed customers’ needs and expectations.
3. Understand and accept responsibilities.
4. Demonstrate a proactive approach to all issues/ problems/ concerns.
E. Communication:
1. Acknowledge customers / patients by being attentive.
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