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Company Name : Alaska X
Location : Skagway, AK 99840
Position : Office & Dock Representative
Job Description : Position serves both on the dock and in the office. Maintains open communication with cruise line shore excursions staff, AlaskaX staff, and guests to ensure that the tours depart on time with the correct number of passengers. Responsible for confirming the tour numbers on the docks, informing associated parties, and settling at the end of the day.MAIN JOB RESPONSIBILITIES:Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact themResponds to all phone calls and emails received from ships, guests, and coworkers in a timely fashionMaintains accurate up-to-date daily tour dispatch sheets, comparison spreadsheets, and complete tour spreadsheetsMaintains and distributes inventoryRuns errands as neededMaintains the cleanliness of the officeNotifies independent tour companies of available space on departuresNotifies ships when the final tour has returnedWhen in office, responds to all guest inquiries and strives to close the sale by providing guests accurate information regarding the tour optionsServes as a liaison between AlaskaX and cruise ships by developing a positive working relationship with shore excursions staff and utilizing this relationship in various situationsGathers guests from the cruise ships, and independent tour companies, and interacts with them on the dock while waiting for the driver’s arrivalEnsures all tours leave on time and with the correct number of passengersCollects guests’ tickets from the drivers, verifies the count of the tickets, and settles for the tickets at the end of the day, recalling situations that may have occurred while on duty should a discrepancy ariseContinuously verifies and communicates accurate information with shore excursions staff, company personnel, and guestsProvides guests and prospective guests with quality information regarding the toursMaintains an accurate and legible daily tour dispatch throughout the dayEnsures that all daily tour information is recorded in the appropriate places or sent to the appropriate individuals at the end of each dayStrives to sell additional tickets while on the dock by maintaining a professional imageADDITIONAL JOB RESPONSIBILITIES: As directed by managementMaking tour and retail lunch items as neededALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:Adhering to all company policiesStriving to accomplish goals discussed with management during the monthly evaluationsREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Must possess the knowledge, skills, and abilities needed to perform general office tasksExcellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tactSkilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guestsSkilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situationsAbility to memorize, recall, and present information and factsAbility to make oral presentations that engage an audienceAbility to initiate interaction with guestsAbility to work well within diverse groups to achieve common goalsAbility to be detail-oriented and use good judgment when it comes to safetyAbility to work in a fast paced work environmentAbility to assume and complete tasks without direction and with little supervisionQUALIFICATIONS:Valid driver’s license or the ability to attain oneAbility to work irregular work schedulesENVIRONMENTAL CONDITIONS:Some of the work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.Will be subject to noise, to include but not limited to, constant engine noisesWill be subject to dust, odors, and contact with water and/or other liquidsWill be subject to hazardous conditions (working with different machinery, etc.)PHYSICAL ASPECTS OF THE JOB:Must be able to lift and carry a 40lb weight for a distance of 200 feetPosition involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small itemsPosition involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneelingNote: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.Job Types: Full-time, TemporaryPay: $17.00 – $21.00 per hourSchedule:Day shiftAbility to commute/relocate:Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Are you willing and able to work in Skagway, Alaska March-October?Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Administrative: 1 year (Preferred)Work Location: One location
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