Officer, CLM Operations Job Vacancy in Standard Chartered Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Standard Chartered
Location : Bengaluru, Karnataka
Position : Officer, CLM Operations

Job Description : Job: Operations
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 06/Mar/2022, 11:33:05 PM
Unposting Date: 06/Apr/2022, 5:59:00 PM

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
To manage the relationship between In-country, IMO and the business units as well as between other team members within CLM Ops.

Business
To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement.
Ensure there are NIL exceptions/Customer complaints.

Processes
To maintain high quality in capturing details as per the request received in TP systems (where ever applicable) and driving the same across the team.
To ensure error free work with no operating losses where ever applicable.
Handle complex set ups error free for better customer experience.
Ensure NIL miss in servicing the client requests in order to meet the TAT.
Refer DOI’s or co-ordinate with Team leads in case of clarifications required.
Authorise requests as per DOI without any deviations.

People and Talent
To provide guidance to team members on operational issues.
Assist the Officers and groom them as successor
Log in as per the shift plans and adhere to the break thresholds
Be flexible and provide extended support in case of urgent requests

Risk Management
Ensure that Key Control Standards are adhered to.

Governance
Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable.
Compliance with the Group Money Laundering Prevention Policy.
Compliance with Group Operational Risk procedures.

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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