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Company Name : Extra Car Parking
Location : SeaTac, WA 98188
Position : Parking Operations Manager
Job Description : Parking Operations Manager SeaTac Airport Parking Operations ManagerThe Operations Manager ensures safe and efficient parking operations while delivering service that exceeds our customer’s expectations. The Operations Manager is responsible for all aspects of operating the parking facility including staff management, revenue control, safety, and customer relations.PRIMARY JOB DUTIES: Duties include, but are not limited to, the following:· Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.· Responsible for the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.Ensure accurate and timely payroll reporting.Ensure that employees park vehicles in designated areas in accordance with standard stacking procedures to maximize speed and efficiency of parking service.· Monitor and coordinate maintenance of the facility and associated premises to ensure that the lot is clean, safe, and maintained to standards; supervise ongoing maintenance projects to ensure quality and timely completion.· Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.· Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.· Prepare daily, weekly, and monthly operating reports as required.· Use respectful communication to assist customers with their questions, problems, and concerns; address escalated concerns from customers.· Immediately respond to reports of accidents, incidents, or safety concerns.· Communicate professionally at all times with customers and staff.Other duties as assigned.QUALIFICATIONS: Required: At least five to ten years of management experience.At least three to five years previous experience working in a similar Valet OperationPrevious experience with basic computer skills with Microsoft Office and NetParkSkilled in establishing and maintaining effective working relationships.Knowledge of pertinent laws and regulations impacting Transportation Department including Guest Safety and OSHA.Ability to maintain confidentiality of sensitive information.Polished appearance and demeanor.Bachelor’s Degree is required.Excellent customer service skills.Ability to obtain and maintain full knowledge and understanding of company rules, policies, procedures and state & federal regulatory requirements.Strong written and verbal communication skills with the ability to effectively communicate in English.Ability to successfully lead and mentor a team.At least 25 years of age.PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:Work is performed in an office environment, parking lot, customer check-in facility and throughout the property in all locations.Must be tolerant to varying conditions of noise level, temperature, and air quality.The noise level in the work environments is usually moderate.Constant contact with management, applicants, employees and guests is necessary.Prolonged standing, sitting and mobility.Running/jogging up to retrieve vehicles from the designated parking area.Bending and reaching.Transporting, pushing, pulling, and maneuvering items weighing up to 40lbs.Strong eye/hand coordination.Use of computers and touch screen kiosks.Job Type: Full-timePay: $55,000.00 – $65,000.00 per yearBenefits:Employee discountPaid time offRetirement planSchedule:10 hour shift12 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilitySupplemental Pay:Bonus payTipsExperience:Management: 5 years (Required)License/Certification:Driver’s License (Required)Work Location: One location
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