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Company Name : MedData Incorporated
Location : Wailuku, HI 96793
Position : Patient Advocate
Job Description : MedData has an excellent career opportunity available as a Patient Advocate to work in a Hospital setting located in Wailuku HI. The schedule for this Full Time role is either Thursday-Monday or Friday-Tuesday (optional). Weekday hours are 10AM to 6:30PM – Weekend hours are 8AM to 4:30PM.POSITION OVERVIEW: The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.ESSENTIAL DUTIES AND REQUIREMENTS: Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.Complete the appropriate applications and following through until approvedDetailed, accurate and timely documentation in both MPower and the hospital systems on all cases workedProvide exceptional customer service skills at all timesParticipate in ongoing trainings in order to apply the content learned in dealings with patients and casesMaintain assigned work queue of patient accountsCollaborate with hospital staff, case managers, social workers, financial counselorsAnswer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warrantedRequest home visits as needed to acquire documentationAs per established protocols, inform the client in a timely manner of all approvals and denials of coverageParticipate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programsAll other duties as assignedQUALIFICATIONS AND RESPONSIBILITIES: High School Diploma or GED preferred, except when required by our client.Prior hospital experience preferredAdaptability when dealing with constantly changing processes, computer systems and government programsProfessional experience working with state and federal programsExemplary critical thinking skillsAbility to maneuver throughout the hospital and patients’ rooms for up to 8 hours per dayProficient experience utilizing Microsoft Office Suite with emphasis on Excel and OutlookEffectively communicate both orally and written, to a variety of individualsAbility to multitaskAbility to function in a fast paced environmentBENEFITS: MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.Just some of the benefits we offer: Medical, Dental & Vision InsuranceHSA, FSA401KPaid Time Off: Up to 3 weeks first year PTO plus 7 paid HolidaysEmployee referral bonus programTeamwork: We believe in teamwork and having fun togetherCareer Growth: Gain great experience to promote to higher rolesThis job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.To join our team of 2,000 employees and growing, please apply directly to this posting.MeData is an equal opportunity employerJob Type: Full-timeSchedule:8 hour shiftWeekend availabilityAbility to commute/relocate:Wailuku, HI 96793: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):What is your desired pay range for this opportunity?In order to create a safe working environment, our client hospitals are requiring mandatory vaccinations of MedData employees who work within their facilities. Are you willing to adhere to this requirement.Experience:Customer service: 1 year (Preferred)Work Location: One location
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