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Company Name : Goldman Sachs
Location : Draper, UT 84020
Position : Process Improvement Analyst
Job Description : ConsumerThe firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.YOUR IMPACTAs part of the Delivery Partnership and Execution team, you will be responsible for helping re-invent how financial services are distributed and consumed. You will join a team of creative and driven operation managers to help build universally accessible and industry leading customer and agent solutions that are simple and transparent for the consumer businesses. You will be independently leading multiple process improvement and new feature projects partnering with multiple stakeholders across product, operations, Risk and Compliance functional teams along with external partners and vendors.We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.Job summary and responsibilitiesPartner with internal and external stakeholders to develop execution strategies to successfully launch new product features, benefits and promotionsDesign processes that are simple and consistent for agents, are efficient for the business, and meet all regulatory and compliance requirementsIdentify opportunities, create business cases, and coordinate efforts to improve agent processes, resources, and technologyWork closely with a variety of stakeholders in developing agent resources, understanding impact of new requirements, influencing and consuming technology changes, and ensuring agent change readinessResearch and remain current on the latest industry customer service trends and recommend tools, services, and practices for improvementContinually reprioritize and adjust scope based on the evolving needs of the stakeholdersEscalate and resolve tactical issues quickly to limit business impactBasic qualificationsMinimum 2 years of experience in customer facing teamsProficient in Microsoft Excel, PowerPoint, and other software to deliver high quality materialsAbility to collaborate in a team environment, communicate effectively & influence othersProactive, flexible and ability to multi-taskAbility to learn quickly and adapt to projects and deadlinesStrong interpersonal, communication, presentation, and problem solving skillsPreferred qualificationsBachelor’s degree (U.S. or equivalent)4+ years of experience in customer facing teamsExperience in a start-up environmentExperience developing agent and customer facing materialsABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.htmlJob Type: Full-timeSchedule:8 hour shiftAbility to commute/relocate:Draper, UT 84020: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Work Location: One location
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