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Company Name : IQVIA
Location : Bengaluru, Karnataka
Position : Product Support Advisor 1
Job Description : Supporting the applications like Sales territory system, New Pharmaceutical system, Pharmatrend, Syndicated Over The Counter, NDF/LPIN etc., which runs on Mainframe with minimal SME assistance. • Modifies code, programs, tests, debugs, create RCA, automation and help in documentation work. • Providing day to day production support for applications through bug- fixes, change requests, enhancements, data analysis and maintenance. • Minor Enhancement and automation as per the business needs. • Assist the team in technical and skill development program. • Creating RCA document for the high priority tickets and propose the process and service improvements and review them. • Adhere process documents like Incident status trackers, Timesheets, Root Cause Analysis Documents, Shift Rotation Matrix, Issue logs etc. • Study and review the systems to improve the documentation wherever necessary them. • Identify the cumbersome tasks which require automation and automate them. • Create an SME knowledge and document repository for the applications • Other duties from time to time as determined by the Leads.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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