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Company Name : Republic Services Inc
Location : Arlington, TX 76011
Position : Remote Call Center Customer Service Rep $16hr
Job Description : About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that’s meaningful and rewarding to our 33,000 employees. That’s why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.
Job Description
Customer Resource Associate
As a Customer Resource Associate, you will deliver exceptional care to our customers while working flexibly from anywhere. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.
What you will do:
Use all available resources to provide efficient and accurate solutions for customer service requests.
Respond timely to in-coming customer calls and return customer calls as needed.
Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
Enter data accurately into a state-of-the-art computer system to document information and details about customer calls.
Provide relevant and understandable answers to customers about Republic’s products and services depending on the customer’s situation.
Maintain a calm and respectful approach to addressing customer issues.
What you will need to be successful:
Effective communication skills to interact positively with customers.
High attention to detail to ensure information is processed accurately.
Strong problem-solving skills to address issues with good judgment and available resources.
Ability to maintain calm and focused in a high call volume environment.
Prior experience in a call center or other customer service-related environment is preferable (but not required).
Desire to help others and be a team player.
Why you will love this job!
You can 100% work from anywhere.
You will have resources to help you do your job easier and more effectively.
You will get the opportunity to advance your skills by utilizing our state-of-the-art computer systems (Salesforce).
You will experience investment in on-the-job training –opportunities for growth and development personally and professionally.
You will get the chance to work on a high performing team and build relationships with colleagues.
You will have Interactions with colleagues from a variety of diverse backgrounds and experiences in an environment that is inclusive to all.
You will be given the chance to provide feedback in our inclusive culture, through regular interaction with leadership and our confidential employee experience survey.
START DATE: April 22, 2022
EASY TO WORK SHIFTS between 7:30am-6pm PST or CST M-F Hours of Operation. First shift after training will likely be 9:15am-6:00pm until you are eligible for our next shift realignment.
TRAINING: Paid training. No time off allowed during this time to ensure optimal development.
PAY RATE is $16hr
Both training and the position will be work from home. We supply your computer and equipment. You must provide your own internet with speed of at least 25mbps.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
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