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Company Name : Harte Hanks
Location : Texas
Position : Remote Customer Service Rep- Nights and Weekends
Job Description : Who we are
At Harte Hanks, we’re building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action.
At the heart of every project are global teams of bright, passionate people who bring together expertise, insight and a shared ambition of creating the best work.
Our Mission
To work in service of our clients to provide meticulous marketing expertise and execution to better understand, attract and engage their customers.
What’s in it for You?
100% Remote Work
Competitive Pay at $13/ HR
Growth opportunities
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few!
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up.
Do you enjoy streaming online, playing video games, or creating content for social media? Do people often ask you for assistance with troubleshooting their systems or when they are having connectivity issues? Are you comfortable providing remote support to others? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
Harte Hanks representatives provide remote support to customers of our entertainment, transportation, and restaurant clients. You will enjoy this role if you are comfortable using multiple handheld, electronic devices, and are passionate about helping others.
What You will do
Handle client’s customer service and technical support product related inquiries with empathy and patience.
Ask probing questions and use critical thinking to determine root cause of the issue
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
Compose professionally written emails and follow proper escalation procedures.
Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools.
What You bring
Windows 10 Operating system (System check required)
Strong customer service skills
Analytical thinking and problem-solving
Ability to multi-task
Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user.
Ability to work 2nd shift and weekends
Experience troubleshooting iOS (iPhone/iPad/iPod Touch), Android (Handset/Tablet), Kindle, Gaming consoles, and/or Windows Phone (Handset) devices and troubleshooting mobile connectivity issues (cellular/WiFi)
Primary Duties
Acquire customer and issue-related information and input information into call-tracking database.
After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue.
Work as a consultative partner to your customer, building rapport and providing direction.
Provide optimal customer experience by effectively resolving customer issues in a timely manner with ‘First Call Resolution’ by utilizing multiple support resources
Professionally and effectively defuse difficult situations over the phone.
Required Experience and Skills
Familiar with everyday computer tasks, internet navigation and basic research
Fundamental writing skills including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time.
What You will need
Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
Personal Windows 10 Operating System required with webcam and USB headset (equipment not provided)
High school diploma or equivalent
Ability to communicate through verbal and written English.
Must pass all assessments and systems check
This post is listed Under Texas jobs
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