Remote Customer Service Representative (1st & 2nd Shift) Job Vacancy in defi AUTO, LLC Amherst, NY 14221 – Latest Jobs in Amherst, NY 14221
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Company Name : defi AUTO, LLC
Location : Amherst, NY 14221
Position : Remote Customer Service Representative (1st & 2nd Shift)
Job Description : About defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
What’s in it for You?
Paid Training
Generous Paid Time Off Policy (Annually, you will receive 4 weeks!)
10% Shift Differential
Onsite gym & cafeteria
Day One – Comprehensive Benefits Package (Medical, Dental, Vison, Health Savings Account (HSA), 401(K)…and more)
Career Advancement Opportunities
About the Role:
As a Customer Service Representative, you will work with a dynamic team, managing a high-volume of inbound and outbound calls, assisting customers with their bank and auto loan accounts. As a defi team member, you will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!
Position Responsibilities:
Process ACH requests
Provide payoff quotes for consumers and dealers
Update customer account information (i.e. address change, name change)
Add/ remove signers/ beneficiaries
Assist customers with online banking accounts (i.e. password resets)
Order copies of checks/ payments
Perform other duties as assigned
Required Qualifications:
High school diploma or GED
Minimum one-year experience in a high-volume call center
MUST have reliable, high-speed internet connection (stipend not included)
This position is virtual and requires a home office setting that is noise and distraction-free.
Motivated self-starter; driven to perform and maintain personal accountability in a remote work environment.
Effectively communicates with management and fellow associates
Regular work site attendance in accordance with Company’s Attendance Policy is required for this position
Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome
Enjoys speaking on the phone
Demonstrated ability to de-escalate customers turning bad experiences to positive ones
Ability to manage high volume with high accuracy
**Pre-employment background, credit, and drug screen required for external candidates.
defi SOLUTIONS is an Equal Opportunity/Affirmative Action Employer
This post is listed Under New York jobs
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