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Company Name : Marriott Vacations Worldwide
Location : Lahaina, HI 96761
Position : Reservations Agent
Job Description : JOB SUMMARY
Assist customers with planning and booking reservations . Reservation agent supports customers in person, on the phone, online or a combination of these. Reservations agent will answer customers’ questions pertaining to Hampton Inn & Suites Oahu/Kapolei . Supports front desk as directed by management. Knowledgeable on Hilton’s OnQ, Rates & Inventory, Global Revenue Optimization (GRO), and Delphi FDC.
CORE WORK ACTIVITIES
To report to work on time and in uniform, properly groomed with appropriate name tag.
At all times maintains current, accurate guest room availability.
Oversees the courteous answering of reservations line and prompt response to reservation requests/inquiries via telephone, fax, and direct mail.
Oversees the productivity of the department and insures accuracy of inputting and prompt mailing and filing of confirmations. Goal: zero defects.
Enters group and direct billing information as provided by Sales.
Coordinates reservations involving billing charges to the credit card of a second party.
Conduct rooms & meeting room tours/site inspection as needed.
Handles special projects as requested by Manager.
Responsible for keeping necessary supplies on hand.
Use time clock to punch in an out as required.
Attend necessary meetings
Resolve guest problems and complaints
Assist with meeting room inquires, rentals, contracting, room set up deposits and Payments.
Enter wholesale manifest and group rooming list efficiently and accurately.
Performs various front desk functions to include guest and group check in and check out, meal breaks coverage for GSA’s.
Perform other related duties as requested by Management.
Upsell guest to higher rated room categories as applicable.
Qualification Standards
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Excellent oral and written English communication skills.
Ability to communicate effectively with Management.
Excellent organization skills.
Ability to work well under deadline pressure and/or travel.
Previous hotel or hospitality reservations a plus
EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
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