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Company Name : Delaware North
Location : Miami, FL 33131
Position : Sports Betting Agent Supervisor, Gamewise
Job Description : Delaware North is hiring a Sports Betting Agent Supervisor to join our Gamewise team in Miami Florida. As a Sports Betting Agent Supervisor, you will be responsible for a team of Sports Betting Agents, ensuring they are rapidly resolving issues and inquiries, exceeding guest expectations, and delivering outstanding support to our growing community of avid sports fans. Must be available to work nights, weekends, holidays and a variety of shifts. $18.50- 30/Hour based on Experience
Responsibilities
Analyze team performance indicators to ensure support volume and quality of interactions are meeting standards.
Maintain and update support policies and procedures to meet the needs of associates, guests, and the business.
Resolve escalated incidents from Sports Betting Agents.
Help interview and train new associates.
Determine team support needs based on key metrics and performance indicators.
Monitor critical site issues and escalate to the proper channels to ensure a speedy resolution.
Qualifications
Thorough knowledge of sports betting products and sports betting landscape.
Experience and proficiency with help desk software and reporting such as ZenDesk, Slack.
Knowledge of mediation and conflict resolution techniques.
Excellent communication skills with the ability to effectively communicate with various business stakeholders.
High touch, online customer support experience.
Expertise in data gathering, analysis, and written communication.
Great attention to detail, highly organized with a quick, creative problem-solving mind.
Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies.
Minimum of one year of experience supervising or managing staff is preferred.
Bachelor’s Degree is preferred.
Shift Details
1st Shift
2nd Shift
3rd Shift
Holidays
Weekends
Varies
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
This post is listed Under Florida jobs
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