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Company Name : HHD Aviation, LLC
Location : Dublin, OH 43016
Position : Testing Center Administrator (For Computerized Licensure Exams)
Job Description : Full Job DescriptionAbout us: The Columbus, OH Training and Testing Center is a part of HHD Aviation LLC. Established 12 years ago, the parent company operates the largest computerized licensure testing facilities in the mid-west. We currently have operations in several states (IN, MA, MD, OH, and WI) with our network growing rapidly both domestically and internationally. If you’re looking for a place to start at a different type of job or experience a change of pace, check us out.What we do: Our company provides safe, secure, comfortable, and easily accessed, ADA compliant, training and testing facilities for computer-based or pen and paper exams. We provide licensure testing for many fields, including pilots, nurse practitioners, realtors, insurance agents. Over 8,000 different types of exams. Life enhancing exams include GEDs, GRE, TOEFL and more. We are a fully authorized provider of proctoring services for the following testing companies:www.psiexams.comwww.kryterion.comwww.scantron.comwww.ets.orgWe also provide fingerprinting and I-9 employment verification services through the following companies:www.fieldprint.comwww.fastfingerprints.comJob overview: Full and part time positions are available.The Testing Center Administrator or TCA, has the awesome responsibility of facilitating a great customer experience for hundreds of clients looking to advance their careers in different fields of employment. This customer-facing role requires a super customer service attitude to help testing candidates smoothly in-process and sit for an exam. Most important is the requirement to act with confidence to help candidates feel relaxed for their time-period with us.This position requires a normal degree of computer savviness. Read that to mean, familiarity with web browsers, Microsoft 365, scanning and digital photo taking. We have a great on-call technical support team to help in times of stray electrons. You’ll never have to learn to program with us, but you certainly will increase your computer literacy.Here’s the kicker: Hours of operation vary from testing center to testing center, but the work hours are extremely flexible. Whether you’re a college student or semi-retired, if you can fit your schedule into our testing sessions, we’ll work with you. We’re closed on most federal holidays (and a few additional days as well). Typically, we’re open Sunday through Saturday to help working Americans with a flexible schedule to test.Is it hard work? Once candidates are checked in and seated for their exams, the TCA is busy for a few minutes preparing for the next session of candidates. In between sessions, when all duties are completed, TCAs are free to relax, read, or study. We have state-of-the art CCTV systems to monitor candidates which provides for rules compliance and an easy-going work environment.What are the responsibilities?Compliance with testing vendor, federal and state licensure rules, policies, and proceduresContinuity of operation, which means showing up to support customers who are trying to sustain or improve their careers (and have paid significant fees to do so)Verify identification methods with conviction and authorityElectronically (and sometimes paper) check-in of candidates with digital photos, fingerprinting and scanning of pre-requisite documentsAccept the awesome charge of processing I-9 employment authorizations and fingerprinting for federal and state background checksMonitor candidates for rules compliance while they are testingExpedite their check-out processesHandle candidate concerns with courtesy, expediency, and expertiseMaintain a secure and safe facility for the candidates, fellow TCAs and proprietary equipmentParticipate in vendor mandated recurrency training on a semi-annual basisHave funPhysical requirements: Be able to lift up to 40 pounds (a case of printer paper is our heaviest item)Drug and substance abuse free regardless of local or state laws is a mustNOTE: All TCAs are subjected to a federal background check since we administer federal examsThe testing centers are tobacco free and non-users are highly preferred due to the close proximity TCAs are with candidatesTCAs may have to sit for extended periods of time during candidate check-in windowsPerform periodic and random walk-throughs of testing areas are requiredEducation requirements: High School Diploma or equivalentExperience: At least a year in a customer facing roleNew work-force entrants should not be reluctant to apply. Do not hesitate to apply if you want to gain experience working with peopleSkills: Basic computer skills to include:Internet web browser familiarityA decent amount of experience with Microsoft 365 (Office Suite)Scanning and printing documentsCan work with a computer mouse and typing skills somewhat better than just hen-pecking a keyboardAbility to interpret TCA exam instructionsCommitment to compliance, continuity of operation and continued job trainingA commitment to act with total professionalism during your interaction with candidatesWhat else?We’re growing, lots of cool opportunities in the works. Join us to find outBase hourly salaries are reviewed after 90 days of employmentBonuses based on additional duties performedThere is pre-requisite training required that is performed at home. The computer-based training (CBT) takes approximately 4.5 hours to complete. Upon completion of this training, credentials are issued. From that point forward your training is paid at your designated hourly rate. If you do not have reliable computer equipment at home, you are welcome to use ours at the training center. The training cannot be done on a phone or tablet.Great place to network, some of our best TCAs were candidates. Some of our TCAs expanded their personal work portfolio through contacts made at workWhen you’re looking to grow your career by stuffing your resume with great work experiences, this will be one of them. Your future employer will look at you as someone who was federally background checked, federally, state and corporate credentialed to proctor exams, I-9 employment verifications and fingerprinting. Your next company will have a fully vetted employee that honed their skills at our workplace. That is of course, if you’re cool with us. We hope you are! Apply and find outJob Types: Full-time, Part-timePay: $12.50 – $17.00 per hourBenefits:Flexible scheduleSchedule:12 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callOvertimeWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:We follow all CDC, local, state and corporate safety guidelines and protocols.Ability to commute/relocate:Dublin, OH 43016: Reliably commute or planning to relocate before starting work (Required)License/Certification:Driver’s License (Required)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location
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