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Company Name : Genesis Financial Solutions, Inc.
Location : Akron, OH 44333
Position : 5/16/2022 Collector – Work from Home
Job Description : Overview:
Join the nation’s leader in second-look finance servicing as our Call Center Collector!
***Remote opportunity available, must be in or near the Akron, OH area***
Summary
Our Collectors are well-spoken customer service professionals who value a customer-first experience. As a Collector, you will be responsible and accountable for providing a high level of service to our customers while helping them determine and commit to the best repayment option. Our company prides itself in providing timely and accurate information and meeting or exceeding our quality standards for our customers. Responsibilities:
As our Call Center Collector you will:
Making outbound calls and receiving inbound calls from customers.
Identifying customers and verifying account information and current status of accounts.
Providing and negotiating best payment options to customers.
Performing customer service assistance as required.
Documenting customer inquiries over the telephone for further investigation on disputes, etc.
Forwarding inquiries to the appropriate department for processing and resolution.
Performing other associated duties while strictly complying with FDCPA rules and guidelines.
Meeting team goals and standards.
Delivering a high quality of customer experience.
Schedule: Varied during the week. Every other Saturday; Sunday scheduled occasionally, as needed.
Qualifications:
Requirements:
High school diploma or GED.
A professional demeanor.
The ability to provide a good customer experience.
Good oral and written communication skills.
Good organizational skills and detail oriented.
Ability to work independently and with others.
Ability to work in a fast-paced office environment.
Ability to work a flexible schedule or varying shifts.
Ability to sit for long periods of time.
What’s In It For You:
Permanent Work from home, based on performance
Robust health insurance including individual and family Medical, Dental and Vision insurance
Peace of mind with Life and AD&D Insurance
Protect yourself with company paid Long-Term Disability
Save on taxes with Flexible Spending Accounts
Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 1 paid floating holiday.
Financial health with 401k plus employer match up to 4%
We invest in your future through Tuition Reimbursement and ongoing Learning & Development
Take care of your well-being through Wellness perks
About Genesis
Genesis Financial Solutions is one of the nation’s largest non-prime credit card servicing businesses. We serve almost 3 million consumers through two channels: Private Label Credit Card Servicing and direct-to-consumer MasterCard options that we service on behalf of our issuing bank partners. We specialize in second-look finance servicing for consumers who are turned down by a prime lender, yet are just slightly below the prime threshold. We are a company of seasoned consumer finance professionals who believe that everyone deserves the opportunity for both quality credit financing, and the chance to rebuild their credit. With our help, non-prime consumers can buy quality products and services without depleting their savings account.
Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This post is listed Under Ohio jobs
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