Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : JCPenney Customer Care Center (Columbus, OH)
Location : Ohio
Position : Customer Service Representative – Full & Part-Time Available (Remote)
Job Description : JCPenney, one the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise, was founded with one simple “Golden” rule – to treat others as we would like to be treated. Since 1902, JCPenney has had one goal: to serve the public, as nearly as we can, to its satisfaction.
You see, we believe treating others the way we want to be treated is most important! Each time a customer contacts us, we want them to feel valued and important.
As a Customer Experience Specialist for JCPenney, you will support customers with inquiries ranging from merchandise, system support, placing orders, and troubleshooting problems.
We’re not just looking to fill open positions – we are seeking those that are true friendly, and passionate people who care about helping others. We don’t just hire anyone; we hire warriors who will support our mission!
How awesome would it be to brag to everyone you know that your job is to be a Golden Rule Warrior who provides solutions that create a happy and loyal customer?
If this gets you excited, read on!
Are you someone who is passionate about creating a positive and lasting impression on people you meet?
Do you consider yourself a problem solver?
Do you find joy out of making someone’s day?
Seriously, if you’re still excited and like what you are reading, let’s talk about YOU becoming a warrior to carry the torch to live the golden rule and do unto others as you would have them do unto you!
Job Title: Customer Care Support Associate, Full-Time and Part-Time available. Bi-lingual opportunities may also be available, with an emphasis on the verbal speaking and understanding of the Spanish language.
Rate of Pay: $14.00 per hour with a $1.00 hourly increase after 90 days of service.
Work Location: Remote, work from home (all necessary work equipment provided except for internet)
Responsibilities:
· Provide customer service via telephone and other media sources to respond to customer inquiries ranging from merchandise, system support, placing orders, and troubleshooting and deescalating customer issues. May assess needs and suggest alternative products or services to drive add on sales.
· Communicate with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.
· Research charges and adjustments on previous orders.
· Handle interactions with the customer in an efficient manner to meet key performance goals such as: QA, First Contact Resolution, Customer Satisfaction, Average Handle Time and Hold Time.
· Coordinate with .com Facilities, Customer Relations and Store associates on specific orders, as needed.
· Submit adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.
Skills & Experience:
· Ability to appreciate the customer’s perspective. Exhibit consistent customer experience-oriented behaviors including active listening, empathy, conflict resolution, organized problem-solving skills and treating our customers the way you would expect to be treated.
· Excellent verbal communication skills.
· Strong writing skills.
· Understand and professionally communicate customer inquiry procedures and policy to our customers.
· High school diploma or equivalent (or actively enrolled in school)
· For bi-lingual positions- Ability to fluently speak and understand spoken Spanish.
Required Qualifications:
· General Computer skills
· Customer Service experience
· Access to reliable internet connection
· Quiet working area away from distractions
Preferred Qualifications:
· 6 months – 1-year Contact Center experience.
· Experience using Microsoft Office
· Remote work experience
If eligible, we offer a competitive benefits package with more details outlined below:
Full-Time Associate Benefits:
· Access to purchase affordable medical (including prescription drug coverage), dental, and vision insurance with JCP contribution towards premiums.
· Certain Health and Welfare benefits (medical and dental) begin on day one of employment; other benefits (vision, HSA, FSA, & more) begin on day 31 of employment.
· Access to additional healthcare benefits such as Health Savings Accounts (HSA) and Health Reimbursement Accounts (HRA) with company contributions (to HSA 1600 & HRA 1100 plans only), and Flexible Spending Accounts (FSA).
· 401(k) Safe Harbor retirement plan offering with JCP matching dollar-for-dollar up to 5% of pay. Upon eligibility for 401(k) matching, JCP’s contributions are fully vested.
· Company provides basic life insurance, short-term disability, and basic long-term disability insurance; access to purchase supplemental life insurance, accidental death and dismemberment (AD&D) insurance, and supplemental long-term disability insurance.
· Paid Parental Leave and Adoption Assistance.
· Paid Time Off.
· Associate discount on day one of employment – up to 25% off purchases (in addition to sales, promotions, and coupons).
· Career growth opportunities.
Part-Time Associate Benefits:
· Access to purchase affordable dental and vision insurance with JCP contribution towards premiums.
· Dental benefits begin on day one of employment.
· Other benefits begin on day 31 of employment.
· 401(k) Safe Harbor retirement plan offering with JCP matching dollar-for-dollar up to 5% of pay. Upon eligibility for 401(k) matching, JCP’s contributions are fully vested.
· Paid Time Off (different policies depending on average number of hours worked a week and years of service).
· Access to purchase term life insurance and accidental death and dismemberment (AD&D) insurance.
· Associate discount on day one of employment – up to 25% off purchases (in additions to sales, promotions, and coupons).
· Career growth opportunities.
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Application Question(s):
Were you referred by a current JCPenney associate? If so, what is the associate’s name?
Work Location: Multiple Locations
This post is listed Under Ohio jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company