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Company Name : Hippo Video
Location : Chennai, Tamil Nadu
Position : Customer Success Associate
Job Description : About Hippo Video
Hippo Video is an online Interactive Video Experience Platform that enables every persona inside an organisation to leverage personalised and interactive videos for better engagement in their day to day usage. We are on the mission to democratise personalised and interactive videos for everyday business use cases.
Since our launch, Hippo Video has acquired over 4 Million users globally and are growing at 200% YOY. We have been awarded with G2 Leader – 2021; G2 Momentum Leader – 2021 and G2 High Performer – 2021.
Hippo Video was established in 2016 with offices in USA, Abu Dhabi and India. We are over 120 people and growing 50% YOY. We are backed by leading investors including Sequoia (Surge), AWI, Exnity and KAE capital.
Why work with Hippo Video
As a people-focused startup, we invest in our people by supporting them to unlock their potential, nurture their talent, and take charge of their own growth.
Our biggest strength lies in our culture. If you are someone who wants to surround yourself with positive energy, walk the talk, and grow along with a world-class product, this position is for you.
Hippo Video is setting up a Customer Success team. As a Customer Success Associate at Hippo Video, you will play a definitive role in impacting customer’s experience by facilitating adoption and usage.
Responsibilities:
You will engage with customers and assist them with activities including but not limited to onboarding, product demonstrations, configuration, licensing, requirements validation, feasibility study, and more through emails, phones or web-meetings.
Work with product management & engineering team to drive troubleshooting, understand root cause, and communicate nature of analysis and status to clients.
Accurately process and record all customer interactions and status in the CRM.
Follow up and make scheduled call backs to customers when needed.
Stay current with updates on product roadmap, features, releases and enhancements.
Ensure that Hippo Video delivers on SLAs and any response or resolution times committed to customer.
Apply due consideration and judgement in escalating priority items.
Own two key metrics namely Adoption & Customer Retention.
Identifying up-sell and cross-sell opportunities.
Requirements:
Strong knowledge of customer service principles and practices.
1 to 2 years of work experience in a Customer Success role.
Willingness to work with customers across all geographies.
Proper eMail & phone etiquette.
Ability to articulate thoughts in a clear, concise and professional manner, both in speech and writing.
Effective listening skills.
Excellent analytical and problem solving skills.
Ability to self-manage and work with minimal supervision.
Represent customer in interactions with product management & engineering.
This post is listed Under Chennai jobs
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