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Company Name : EnactOn Technologies
Location : Surat, Gujarat
Position : Customer Success Executive
Job Description : Experience
0-3 Year Experience
CTC
1.8 – 4.8 LPA
Open Positions
1
About
Job Description
EnactOn provides business solutions to the affiliate industry with software development and SaaS service. We’re currently serving 40+ countries with 200+ customers.
EnactOn places customers as our absolute foremost priority. We want our customers to not only experience the best customer success in the industry but also to encounter the best customer experience they’ve ever had. You’ll help customers unlock their potential and raise the bar of serving customers in the affiliate software industry.
We are looking to hire a customer success executive (CSE) from a software/IT background. As a CSE you are expected to provide technical support, demo, feature training to customers with the goal to keep customers satisfied during the project and after-sales. This role involves creating detailed technical documentation, product tour videos for YouTube, recording quick loom videos, handling support tickets on CRM and email,, etc.
Key Responsibilities as a Customer Success Executive
Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
Participate in the assessment of the quality & effectiveness of customer interactions.
Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
Hold product demonstrations for customers.
Handle and resolve customer requests and complaints.
Manage the projects with internal developers by collaborating actively with clients.
Have a handover session with client for quickly understand product and get started with their configuration to go live.
Mediate between clients and the organization.
Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.
Requirements for a Customer Success Executive Candidate
Graduate in engineering or equivalant degree
Strong organization and presentation skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to quickly learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Soft Skills
Proficiency in English
Efficient taskmaster
Self-reliant and quick learner
Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
Creative and efficient problem solver
Strong critical & logical thinking.
Effective negotiator
Highly organized, neat, and structured
You have very higher chances of grabbing this position:
If you have been part of the team that has developed a SaaS platform
If you take initiative and work independently.
If you have prior experience working with clients internationally.
If you have a University degree or equivalent.
Recruiting Process at EnactOn
You’re considering applying for a job. What happens next? Learn more about your upcoming recruiting journey.
1
Submit an application
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
2
Recruiter phone interview
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
3
Assessment
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
4
Face to Face Interview
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
5
Decision Stage
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
6
Onboarding
Our recruiting team will review your application and take a follow-up within a week about whether we will look forward to your application.
Benefits and perks
Hardworking people who constantly add value to the company deserve great support. That’s why we are maintaining flexible culture and exceptional learning experience for all our employees.
Intern development program
To get started, training and mentoring are essential to any college student. For every new hire, we have several structured internship programs designed to transform them into professional employees.
Decent payout
We do take care of employee’s needs and value their importance. We offer a competitive payout, incentives bonuses. Our interns are getting decent pay as well.
Remote Work
You don’t only need to be office or at a desk to show impact. You can choose to work from home or office with our hybrid working model.
Time off
We do believe in a healthy work-life balance. An assortment of leaves allows employees to enjoy some time off from work with their families and friends. Be it on vacation or sick leaves.
Fun stuff
We do not miss any treats, get together and celebrations. There is no shortage of fun when you work at Enacton. Work hard and party harder!
This post is listed Under Surat jobs
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