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Company Name : State of Ohio Jobs
Location : Ohio
Position : REMOTE Unemployment Compensation Examiner/Specialist 1 – 20032623
Job Description : Primary Location
: United States of America-OHIO
Organization
: Job & Family Services
Classified Indicator
: Classified
Bargaining Unit / Exempt
: Bargaining Unit
Schedule
: Full-time
Compensation
: $22.15 per hour
Unposting Date
: Apr 17, 2022, 10:59:00 PM
Job Function
: Claims Examination
Agency Contact Name
: ODJFS Workforce Administration Team
Agency Contact Information
: Email: HR_Support_Center@jfs.ohio.gov
REMOTE Unemployment Compensation Examiner/Specialist 1 – 20032623 (22000329)
Job Duties
The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state’s public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS’ mission is to improve the well-being of Ohio’s workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio’s most vulnerable citizens.
At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
Low-cost health care benefits with FREE dental and vision
Guaranteed 11 paid holidays each year
Significant employer paid OPERS contributions
Employee tuition reimbursement programs
Wellness incentives for healthcare participants
And much more!
To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.
Major Duties and Responsibilities
Under general direction, examines and resolves most complex Unemployment Compensation (UC) accounts/cases/applications, provides technical policy and operating system assistance to central and/or field office personnel, assists with training of and serves as lead worker over lower-level examiners, handles difficult and most complex inquiries from general public and legislative inquiries, gathers data and writes reports on performance quality and corrective action recommendations: serves as higher level adjudicator and analyzes facts, assesses credibility, and applies appropriate laws while investigating and adjudicating claims in accordance with laws, rules, and policies (e.g., instances where two parties have the right to appeal to determine whether to allow or deny unemployment insurance [UI] benefits); applies independent evaluation and judgment when reviewing and resolving cases that require planning and conducting technical case/account work from beginning to end; performs fact-finding to determine if additional information is needed in both initial and redetermination examinations of unemployment claims; obtains additional information from relevant parties through direct interviews or correspondence and interprets and clarifies contradictory or ambiguous information gathered; during interviews, identifies issues of potential fraud and refers issues to OUIO fraud specialists and auditors; independently analyzes, interprets and applies current laws and rules governing unemployment to the facts gathered in the investigation process in a timely manner to determine whether claimant will receive benefits; speaks with witnesses, including claimant and employer, and gathers information regarding discrepancies and controversies in claim(s); researches and verifies pertinent facts, evidence, and information associated with claims using a variety of databases; issues administrative appeals decisions; represents OUIO through verbal and written communication and in meetings with various entities (e.g., claimants; employers; attorneys); acts as lead worker in assigned unit or office and provides mentoring and guidance to lower level adjudicators/examiners.
Provides answers to incoming inquiries and explains status regarding unemployment claims to claimants and employers through various methods (e.g., mail, telephone; email); disseminates appropriate unemployment information to applicants, claimants, co-workers, employers, other government agencies and other interested parties to facilitate program operations and to provide effective customer service; contacts interested parties to resolve complex and/or multi-faceted problems regarding unemployment claim; monitors and manages voicemails and emails to ensure timely responses to customer inquiries; provides periodic training and conducts presentations as required; participates in rapid response sessions and other outward-facing training/education events.
Performs other related duties as assigned (e.g., operates personal computer to produce correspondence, reports and other documents; travels to attend training and meetings; maintains logs, records and files).
Qualifications
The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications.
24 mos. exp. as an Unemployment Compensation Examiner 2 with the State of Ohio.
OR
24 mos. exp. in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation, human services or income tax law) AND at least
6 mos. trg. or 6 mos. exp. in developing correspondence;
6 mos. trg. or 6 mos. exp. in employee training & development;
6 mos. trg. or 6 mos. exp. in making presentations to groups;
12 mos. trg. or 12 mos. exp. in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving;
6 mos. trg. or 6 mos. exp. in operation of personal computer in a MS Windows environment;
OR
The equivalent of minimum class qualifications noted above.
AND
Must provide own transportation for travel & required automobile insurance coverage pursuant to section 4509.51 of Revised Code.
The candidate selected for this position would be expected to possess the following characteristics to perform the essential duties of the job:
Knowledge of interviewing; public relations; human relations; *law (federal/state unemployment compensation laws, rules, policies & procedures); bookkeeping; *accounting; *employee training/development.
Skill in basic addition & subtraction; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; calculate fractions, decimals & percentages; word processing office systems software (e.g. MS Word, Excel, Access; OJI; ESTAS; ERIC); operating photocopier, calculator, computer.
Ability to cooperate with co-workers on group projects; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government offices; interpret variety of instructions in written, oral, picture or schedule form; define problems, collect data, establish facts & draw valid conclusions; *deal with many variables and determine specific action (e.g. research, production); copy material accurately & recognize grammatical & spelling errors; complete routine forms; maintain accurate records; originate routine business letters reflecting standard procedures; understand manuals & verbal instructions, technical in nature; prepare meaningful, concise & accurate reports; gather, collate & classify information about data, people or things.
(*)Developed after employment.
NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal applicant is not selected for this position.
Unless required by legislation or union contract, starting salary will be the minimum salary of the pay range (step 1, currently $22.15 per hour) associated with this position.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
Unless the posting requires, please do not include attachments, as attachments will not be considered as part of your application.
TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION OR, IN ODER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVERS LICENSE.
Status of posted positions: You may check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions/inquiries, other than your application status, please direct them to the HR_Support_Center@jfs.ohio.gov.
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
This post is listed Under Ohio jobs
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