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Company Name : Clutter
Location : Los Angeles, CA 90025
Position : Trust and Safety Specialist (Remote)
Job Description : Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 750+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!
At Clutter, we’re fortunate to be providing a consumer value proposition that people love and one that makes economic sense – a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we’re focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we’ll always be transparent with you and respectful of your time.
The opportunity:
Our Trust & Safety Specialists are analytical, passionate about resolving complex issues and operate well under pressure. This team is responsible for resolving all customer claims, escalated disputes, and social media risk with accuracy and professionalism. We are looking for a detail-oriented Trust & Safety Specialist to join this collaborative, fully-remote team. This is an hourly position that may require overtime, depending on the needs of the business. This fully remote position reports to the Trust & Safety Supervisor.
What you get:
$22.00 per hour starting pay
Schedules – Five 8-hour shifts per week + a 30 minute unpaid lunch break. Shifts can start as early at 4am PST and run until as late as 5:30pm PST. Our team operates 7 days a week, and there is potential for overtime as needed.
Incentive Stock Options
Full Health Benefits for you and your family (Medical, Dental, and Vision)
Equipment – A Mac laptop and headset for work usage
Monthly internet stipend
Flexibility to work remotely from any state where we currently operate (CA, CT, FL, IL, KY, MA, NJ, NY, OR, PA, RI, TX, VA, or WA)
What you’ll do:
Provide support throughout the claims process and own monetary compensation escalations over the phone and via email
Investigate and evaluate customer damage/lost Item claims and provide 100% accurate claim settlements
Investigate and evaluate customer issue claims and provide resolutions that balance profitability, risk mitigation, and the customer experience
Build rapport and demonstrate empathy in all customer interactions.
Monitor Clutter’s social media presence, moderate comments and provide support for customers who post on Yelp, Twitter, Instagram, GMB, BBB, Consumer Affairs, T.P. & GroupOn
Address and respond to Customer Debit & Credit Disputes
Accept customer inbound transferred phone calls from CX-1 that require risk mitigation
What we’re looking for:
Bachelor’s or Associate’s degree (preferred – not required)
Availability to work on weekends required
1 year of experience in a customer-facing role (preferred – not required)
Passion for technology and respect for the process
Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Strong communicator who enjoy building rapport with customers and resolving complaints
Experience or understanding of how to work and collaborate with a remote, distributed team
This post is listed Under California jobs
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