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Company Name : Armed Services YMCA of Alaska
Location : JBER, AK 99506
Position : Welcome Center Receptionist
Job Description : ASYMCA of ALASKA
Job Title: Welcome Center Receptionist
FLSA Status: Non-Exempt
Status: Full Time, Permanent
Reports to: Branch Director Revision Date: Sept 2020
POSITION SUMMARY:
This position supports the work of the Armed Services YMCA, a leading nonprofit committed to strengthening the military community through youth development, healthy living, and social responsibility. The Welcome Center Receptionist is responsible for handling clerical tasks, answering incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands. Works closely with ASYMCA staff, military personnel and their families and local community partners.
ESSENTIAL FUNCTIONS:
Directs guests to appropriate staff member, addresses program and service inquiries and provides customer service.
Maintains professional appearance of the welcome center/program space and reception area by wiping surfaces, sweeping floors and executing other tasks as needed.
Corresponds with program participants via e-mail, telephone and in person.
Overseas stocking and visitor participation in the Food Pantry.
Stocks and assembles community outreach materials and promotional items.
Manage printing needs for all program areas.
Responds and manages social media questions and requests.
Sends faxes, makes copies, scans documents, emails, and mails documents/correspondence.
Write and send donor thank you letters.
Gathers and maintains program and facility use statistics and reports.
Registers participants for programs and volunteer opportunities using a cloud based software system.
Maintains supplies and helps make required purchases to sustain programs, events and services.
Assists with setting up meetings and helps manage the Program Coordinator and Executive Director’s schedule.
Performs other duties as assigned.
YMCA COMPETENCIES:
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data and sound judgement.
Functional Expertise: Executes superior technical skills for the role.
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
QUALIFICATIONS:
Must possess high school diploma or equivalent.
Three years of experience in an administrative support position.
Must deliver excellent customer service. Possess excellent phone and interpersonal skills.
Must possess computer skills and ability to type proficiently.
Must be proficient with MS Word, Excel, Power Point, and Outlook.
Must be able to operate standard office equipment including but not limited to copiers, scanners and facsimile machines.
Basic cash handling experience preferred.
Possess multi-tasking ability with superb organization and planning skills.
Must be able to work with minimal supervision and prioritize work assignments with minimal guidance.
Must be able to work individually or as part of a team.
Experience with military lifestyles preferred.
Work experience with a non-profit organization is preferred.
Must have a valid driver’s license and clean driving abstract.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Primarily an office environment using computer, scanner, fax and copier equipment.
Sufficient strength, agility, and mobility to perform essential functions.
Must be able to lift 30 pounds.
Ability to work under pressure. Interacts military personnel, community and philanthropic organizations, staff, and volunteers.
May occasionally be expected to work at special events outside normal working hours, including some weekends.
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:The Armed Services YMCA of Alaska is committed to safety of all staff, volunteers and program participants. We actively keep up to date on local COVID-19 recommendations and policies. Candidates will be informed of all current procedures upon hire.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
Administrative: 3 years (Preferred)
Work Location: One location
This post is listed Under Alaska jobs
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