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Company Name : CoreLogic
Location : San Diego, CA 92131
Position : Customer Service Phone Representative
Job Description : Job Description: Customer Service Phone Representatives. Inbound/Outbound customer service calls and emails assisting customers with billing questions related to their invoice or other questions related to charges on their bill. You will receive, respond to and process customer telephone and email inquiries. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. May need to de-escalate upset callers. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers. Candidates must be able to work in a STRUCTURED environment.
Primary Responsibilities: Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Log calls and emails for record keeping purposes. Investigate, analyze, coordinate and track customer issues and problems. Makes proactive efforts to identify problems and works through to resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations. Education: HS Diploma/GED Required Experience: 1-2 year experience working in office environment, computer experience: Outlook, Excel, Word applications. Multi-tasking abilities, fast learner. Previous call center experience is a plus. Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift. This is a work from home position. Candidates must be able to work in a STRUCTURED, environment. Candidates must also be comfortable working with a computer and typing. Candidates must be able to type 35 wpm.
Job Type: Full-time
Salary: $18.00 per hour
COVID-19 considerations:No.
Education:
High school or equivalent (Required)
Work Location: One location
Speak with the employer+91 9494329683
This post is listed Under California jobs
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