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Company Name : Gucci America Inc.
Location : Jersey City, NJ 07302
Position : GUCCI Lead Fraud Specialist – Client Services
Job Description : Summary Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
Job Description
Role Mission
The Client Services team is an internal hub that collaborates cross-functionally with corporate departments and stores to ensure a 360-degree omni-channel client experience. The Fraud & Risk Lead Specialist will be responsible for improving the ratio of revenue to net sales through fraud rules/tools, chargeback analysis, process improvement and thoughtful eCommerce analytics. The Fraud & Risk Lead Specialist will collaborate with the customer hub team and other key business stakeholders to manage customer relationships as they relate to orders as well as the verification of legitimate orders
Key Accountabilities
Creation and tracking of standard operating procedures within our systems and
propose changes as needed with a focus on building and streamlining rules and strategies to detect and mitigate online risk, protecting consumers, merchants, and financial partners from fraudulent schemes and attacks;
Implement any updates to current processes established by the Assistant Manager, Fraud & Risk, through metrics and analytics;
Manage the team of Fraud & Risk Specialists and instruct on manual review process and assign tasks as needed;
Be up to date on latest trends and the evolution of fraud behavior; ability to identify vulnerabilities and rapidly respond to evolving trends;
Partner with Chargeback team to identify areas of development within the Fraud team;
Investigate and review all causes of chargebacks, whether legitimate fraud or otherwise (non-fraud related, etc.);
Lead and/or participate in staff training sessions, critically evaluating their effectiveness and impact;
Assist the Security and Warehouse teams to investigate any fraud claims identified;
Support the Assistant Manager, Fraud & Risk on implementing necessary fraud strategies;
Conducting and responding to compliance audits in support of the Assistant Manager, Fraud & Risk.
Key Requirements
3+ years of fraud experience
Bachelor’s degree preferred
Advanced Excel and PowerPoint skills required;
Strong organizational and multi-tasking skills with ability to balance competing priorities;
Experience working with payment gateways and rules engine, ideally Cybersource;
Experience working with eCommerce business platforms; inventory and 3PL systems;
Strong Analytical and reporting skills;
Resourceful, collaborative and a creative solution-seeker;
Key Behaviors
Explore
Considerate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
Actively gets things done, raising the bar for performance and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness
Build
Continuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work authorization
Qualified candidates must have the proper work authorization to work in the United States
Job Type Regular
Start Date 2022-04-04
Schedule Full time
Organization Gucci America Inc.
This post is listed Under New Jersey jobs
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