Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : NOVOTEL
Location : Kolkata, West Bengal
Position : Guest Service Associate Front Office
Job Description : Prime Function:
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Operational Management
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.
This post is listed Under Kolkata jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company