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Company Name : Shake Shack
Location : Dallas, TX 75201
Position : HR Technology Coordinator – Remote
Job Description : Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.
HR Technology Coordinator – Remote
The HR Technology Coordinator is responsible for providing an enlightened service and support experience to all Shake Shack Team Members. Leveraging a case management tool, the Coordinator will serve as the first point of contact to Team Member inquires and issues related to HR Technology tools, processes, and policies. Using a knowledge base, internal network, and experience; the Coordinator will document, triage, and assist with accurate, prompt responses to inquiries. The HR Technology Coordinator role also helps ensures the data and transactions entered into Workday are processed in an efficient, effective, high-quality manner. Ensures privacy and security of all information entrusted to their care.
Key Responsibilities
Will serve as the first point of contact for People Resources (Tier I) related inquires. Identifies, documents, and clarifies issues while working collaboratively with Team Members to achieve prompt resolution while
providing an enlightened support experience. Is responsible for resolving simple-to-complex issues using policies, practices, and HR Technology tools and resources.
Responsible for the day-to-day administration of HR Technology tasks and processes including, adhering to Service Level Agreements SLAs, monitoring transactions entered in Workday and maintaining process documentation.
Maintains positions and organizational hierarchy within Workday ensuring proper system alignment, management security and workflow.
Partners with other People Resources team members and leaders to support HR Technology and operational processes and transactions. Supports HR Technology enhancements and implementations through planning, process documentation, user acceptance testing, etc.
Assists in the development of quick reference guides (QRGs) / knowledge-based articles and training materials for end user support as needed.
Conducts routine and ad-hoc reports / audits of people resources data and processes to ensure integrity and accuracy.
And as with most any job, other duties as assigned
Skills & Knowledge
Excellent verbal and written communication skills
Strong decision-making and problem-solving skills
Excellent organization and attention to detail
Excellent time management skills with a proven ability to meet deadlines.
Ability to multitask and work effectively in a high volume, fast-paced and at times stressful environment Process oriented with an emphasis and passion for continuous improvement
Experience
Hands-on experience with databases and HR software, Customer Service, Hospitality, HR Operations
Proficient with Microsoft Office Suite or related software
Benefits include:
Medical, Dental, and Vision Insurance
Transit Discount Program
401K Plan with Company Match
Paid Time Off Program
Flexible Spending Accounts
Employee Dining Program
Referral Bonus
Online Training Program
Career Development
Corporate Fitness Discount Programs
Choice of Global Cash Card or Direct Deposit
In order to be eligible to work in our NYC Home Office, you must be able to provide proof of full COVID-19 vaccination upon hire. Accommodations due to disability or religious reasons will be evaluated in compliance with the law.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy they we “Stand for Something Good.”
Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
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