IT Help Desk Job Vacancy in West Shore Home Mechanicsburg, PA – Latest Jobs in Mechanicsburg, PA
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Company Name : West Shore Home
Location : Mechanicsburg, PA
Position : IT Help Desk
Job Description : West Shore Home® is a technology-enabled national brand, aggressively implementing and utilizing new systems and custom applications to achieve unparalleled success in serving our customers and optimizing our business. We leverage technology and data to help accomplish our mission of becoming America’s Most Admired Home Remodeling Brand™.
We are seeking a Help Desk Technician to join our IT Department and help establish our team in our brand new Corporate HQ in Dallas.
As a Help Desk Technician, you will have the opportunity to establish our presence in our new HQ building and serve as the primary point of contact for onboarding, transferring, and offboarding users.
Help Desk Technicians:
Are responsible for managing and maintaining the inventory of all computers, laptops, and mobile devices
Ensure all devices are properly patched and configured prior to deployment
Take ownership of the user management process, ensuring timely resolution of technical support requests
Action and escalate all incoming IT support tickets
Record events, problems and resolution in logs
Help Desk Technician Candidates:
Possess basic troubleshooting skills on a variety of hardware and software
Have used a ticketing system when handling user requests
Have working knowledge of Microsoft Windows, MAC, and iOS operating systems
Are proficient using Microsoft Office products
Have excellent communication and interpersonal skills
Are CompTIA A+ certified (preferred, not required)
Have worked in an enterprise-level environment (preferred)
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
JL-003350
#CORP
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekend availability
Ability to commute/relocate:
Mechanicsburg, PA: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Microsoft Office 365: 1 year (Preferred)
Work Location: Multiple Locations
This post is listed Under Pennsylvania jobs
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