Social Media Engagement Manager Job Vacancy in AppleOne McLean, VA 22101 – Latest Jobs in McLean, VA 22101
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Company Name : AppleOne
Location : McLean, VA 22101
Position : Social Media Engagement Manager
Job Description : Seeking a creative Social Media Engagement Manager to join our technically complex, multi-channel customer experience organization. We•re looking for someone who can build and scale an externally facing team of Social Media specialists focused on assisting with Member concerns and questions on public-facing forums. The Social Media Manager will be responsible for developing and maintaining strategies for social media customer support, and building a team to respond to members on all public-facing platforms.
This role will report directly to the Director of Member Engagement and partner with various leadership within Member Support to deliver an exceptional member experience. You•ll need the ability to communicate effectively with senior executives and have a willingness to roll up your sleeves to get the job done.
Responsibilities
Build and manage a high-performing customer-facing social media team
Create an overall strategy for inbound social media efforts to help assist our members
Define metrics to measure and track social media engagement efforts
Manage responses to comments and member inquiries through the Support of social media account
Monitor member requests and feedback to drive insights for senior leadership
Work cross-functionally with departments including Marketing, Product, and Engineering
Qualifications
3+ years managing a customer-facing social media or community team
Exceptional oral and written communication skills
Experience building social media customer-response strategies
Demonstrated ability to monitor and evaluate customer needs
Experience managing and coaching a team
A passion and interest in joining a fast-paced and hands-on environment AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
0-1 years
This post is listed Under Virginia jobs
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