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Company Name : Children and Teen Dental Group
Location : Alpharetta, GA 30009
Position : Call Center Representative
Job Description : Customer Service Representative – Call Center
WHO WE ARE: We are a fast-growing dental practice with over 24 pediatric offices and 16 orthodontic offices across four states. You will be the heart of our practices, the very first impression, and the first point of contact for parents and patients wanting to schedule an appointment for any of our offices.
THE ROLE:· Handle inbound and outbound customer-related phone inquiries and ensure that issues are resolved promptly, professionally, and thoroughly.· Manage escalated client calls with courtesy and professionalism.· Respond to email correspondence quickly and competently.· Utilize outstanding keyboarding/typing skills to enter detailed notes into our patient management system.· Educate our patients on the company’s services and protocols.· Look for innovative ways to enhance the customers’ experience· Expert in multi-tasking, switching between multiple screens and systems with speed and ease to provide quick and accurate patient information.· Other tasks as assigned
OUR IDEAL CANDIDATE: Our ideal call center representative would be organized, team-oriented, bubbly personality, able to adapt to changes, and someone who doesn’t get flustered easily.
SKILLS WE ARE LOOKING FOR:· High School diploma required· Provide excellent customer service to meet our patients’ needs· Excellent interpersonal phone etiquette skills as well as active listening skills· Having a pleasant, friendly attitude, Ability to adapt to change.· Minimum 1 to 2 years’ experience in a high-volume call center environment· Dental experience with Dentrix is a huge PLUS!· Ability to communicate clearly and professionally both verbally and in writing· Ability to work under pressure and maintain sense of urgency· Great attention to detail for data entry and organizational skills· Having a flexible schedule to be available on high-demand days· Ability to learn technology quickly and work in a changing environment· Motivated to be a consistent performer
Pay is based on experience. We have great benefits!!
Training options available: at the corporate office (2-4 weeks) OR must have a reliable computer and internet connection for remote training and company equipment will be provided after successful completion of the training and must ensure the quality of work and concentration of the employee is kept at a similar or higher level than in the office to qualify for remote work.
NO CALLS INQUIRIES
Job Types: Full-time, Part-time, Contract
Pay: $13.00 – $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Dental office: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: One location
This post is listed Under Georgia jobs
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