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Company Name : City of Westminster, CO
Location : Westminster, CO
Position : Homeless Navigator
Job Description : POSITION PURPOSE / IMPORTANT APPLICATION INFORMATIONThe Homeless Navigator position connects services to customers of all ages who are experiencing homelessness. This position requires interaction with municipal, county, non-profit and faith-based organizations to provide resources and strategic referrals to assist individuals and families experiencing homelessness. This is a full-time, partially benefited, temporary position that will last two years.
The full salary range for this position is stated above. Starting wages are negotiable and dependent on the qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee’s fluency in Spanish, Hmong, Laotian and/or American Sign Language (ASL).
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIESThe City’s work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Our core values are embodied in our SPIRIT (Service – Pride – Integrity – Responsibility – Innovation – Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the department’s mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.”
Every employee is accountable to:
Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
Act as an ambassador by understanding and fostering the organization’s mission and vision
Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
Address difficult or contentious issues in a constructive manner
Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
Work to continuously improve the efficiency and effectiveness of the service or product being delivered
Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIESCitywide* – Every employee in this position is accountable to: *
Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
Recognize personal strengths and weaknesses and target areas for personal self-development
Demonstrate initiative in performing job tasks
Exhibit problem-solving skills leading to sound judgment and quality decisions
Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
Communicate effectively with individuals and groups using clear and concise verbal and written communications
Demonstrate accountability for work and take ownership in job performance
Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific* – Every employee in this position must be able to: *
Demonstrate and utilize knowledge of housing and stabilization outcome principles, practices, and techniques
Demonstrate exceptional organizational skills and an ability to manage numerous projects simultaneously
Demonstrate ability to establish and maintain rapport with landlords, or potential placements, for housing conversations with involved professionals
Demonstrate ability to maintain composure and professionalism during stressful situations
Demonstrate ability to plan, organize, schedule and supervise varied activities within general policies and budgetary limitations
Demonstrate ability to make decisions recognizing established procedures and practices, and to use resourcefulness and tact in addressing new situations and problems
Demonstrate ability to establish effective working relationships with individuals and groups participating in the Homeless Navigator network, as well as associates, fellow employees, supervisors and clients and guests
Demonstrate team spirit and a willingness to assist coworkers when necessary
Work as part of a team as well as independently
Maintain discretion and confidentiality
Leadership* – Every employee in this position is accountable to: *
Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
Encourage employees to be accountable for their work and take ownership in what they do
Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
Demonstrate collaboration and conflict resolution skills with other departments and employees
JOB SPECIFIC FUNCTIONSEssential Job Functions, Duties, Responsibilities and Tasks
Facilitates, organizes, participates, and evaluates in the regional homeless navigator network programs
Assists with homeless referral and resources support, entry and exit follow-up plan development, as well as facilitation and participation in individualized service and support teams
Visits camps, parked cars, and other sites to meet people where they are as well as in-person visits in an office environment to assist with direct homeless service delivery
Follows up with individuals and families to provide resources and knowledge of multiple individual and family service agencies in to all these activities
Serves as a professional ambassador of the department and City by maintaining a professional image and demonstrating exceptional public speaking skills
Maintains resources and eligibility requirements for services available to individuals and families
Supports with expediting services for clients in need through research and present data collection tools; designing individual and family involvement opportunities through participation on subcommittees; and gathering qualitative and quantitative data from individuals and families regarding services
Maintains regular and punctual attendance
Other Duties and Responsibilities
Manages and enters data in spreadsheets, including in the Homeless Management Information System, and analyzes data using statistical software
Researches national evidence-based practices in the areas of housing strategies
Interprets complex data and information into distinct formats using tables, graphs, or other visual aids
Works within the regional navigation team and other regional boards, committees, and groups
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTSEducation, Experience, Skills, Formal Training, Licenses and CertificationsRequired:
Graduation from an accredited four (4) year college with major course work in business administration, human services, or a closely related field
A minimum of three (3) years of non-profit or related experience
Experience in a social services setting with working knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons
Trained in trauma-informed care
A valid driver’s license and safe driving record throughout employment
Preferred:
Experience working with homeless individuals and families is strongly preferred
Bi-lingual preferred
Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.Physical RequirementsWork requires sufficient physical stamina and strength:
Frequent walking on all types of surfaces; including uneven terrain
Frequently sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
Frequent lifting, carrying, and pushing/pulling of up to ten (10) pounds to move material and supplies; occasional lifting and pushing/pulling of up to thirty (30) pounds with dollies and carts
WORKING CONDITIONSWork is regularly performed outdoors, including during inclement weather. The position requires a great deal of communication with City employees, outside agencies, and the public, including those experiencing homelessness.
PRE-EMPLOYMENT REQUIREMENTS
Background checks will include employment references and criminal history and when applicable, credit check, driver’s license record, education verification
Pre-employment drug screen
Physical
Must be legally entitled to work in the United States
The City of Westminster offers a benefit package including:
Health and Dental
General leave that provides vacation, holidays, and illness leave
For a more detailed overview of our General Non Exempt employee benefit package:https://www.cityofwestminster.us/Government/Departments/HumanResources/Employment/EmployeeBenefits
Location: City Hall,4800 W 92nd Ave.,Westminster,CO, Westminster, CO 80031
Job Type: Temporary
Pay: $49,275.20 – $63,107.20 per year
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