Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Chevron Federal Credit Union
Location : Los Angeles, CA
Position : Member Support Associate (Remote)
Job Description : Recruiting Firm, Riderflex has been hired by our client, Chevron Federal Credit Union, to find their Fully Remote Member Support Associates!
Company: Chevron Federal Credit UnionIndustry: FinancialTitle: Member Support AssociateLocation: 100% RemoteReports to: Call Center SupervisorType: Full-Time, W-2
Compensation: $32,000-$56,000 annually
Summary:
Intermediate level position responsible for delivering excellent member experiences by responding to member inquires in a courteous, professional, and highly accurate manner. Builds high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions. Exemplifies the values of our Credit Union, building trust, one member at a time. This role may be perfect for you if you are passionate about advocating for people, demonstrating exceptional interpersonal and problem-solving skills.
Essential Job Functions:
Assess caller needs and provide information to members and potential members on Credit Union membership, products and services and other pertinent Credit Union information.
Handle complex member requests and work in multiple workgroups, including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
Process all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
Proactively engage member interest in Credit Union Products and Services. Demonstrate a strong working knowledge and create the opportunity to make referrals or opening additional accounts.
Ability to educate members regarding how to reach financial goals, complex procedures, and self-serve options.
Trouble-shoot and resolve member issues within assigned authority, using resources available to ensure service level agreements are met. Escalate concerns when necessary to appropriate individuals in a timely manner, serving as the member advocate.
Identify trends and system issues impacting members and report to appropriate lines of business and management.
Adhere to security and confidentiality protocols, operational procedures, and best practice guidelines.
Document member interactions accurately and clearly in our Customer Relationship Management system.
Complete required security and regulatory online training modules.
Stays current with emails, Knowledgebase, and Intranet content.
Train other agents and assist with answering questions on zoom.
Perform other duties as assigned by Call Center Manager.
Further Essential Job Functions:
Maintain complete confidentiality of member, employee, and Credit Union information.
A high percentage of attendance is also an essential function of this position.
Qualification Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Job Experience, and Certifications:
2 to 5 years Call Center experience (preferred).
High school diploma, GED or equivalent.
Equivalent combination of education and experience may substitute for stated qualifications.
Knowledge and Skills:
Ability to write effectively in English using correct spelling and grammar. * Ability to speak clearly, tactfully, and effectively in English, appropriately using empathy, courtesy, and professionalism.
Ability to actively listen to fully capture needs and match sense of urgency.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom. Moderate keyboard skills at 40 wpm.
Familiar with Customer Relationship Management (CRM), and document storage systems.
Personal Attributes and Aptitudes:
Impeccably high integrity.
Willingness to take responsibility for his/her actions and respond promptly.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications.
Initiative and self-direction.
Ability to effectively communicate with people at all levels.
Ability to work effectively with others as required by the position.
Sound problem-solving and decision-making ability, including the ability to prioritize.
Ability to efficiently produce a significant volume of high-quality work.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves extensive use of computers, up to eight hours per day. Appropriate visual and dexterity abilities are required.
May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
Must be able to speak on the telephone for extensive periods at a time, handling high interaction volumes.
About Recruiting Firm, Riderflex
Riderflex is a national, Colorado based, premier headhunter, RPO and employment agency; recruiting and searching the top talent for staffing your teams.
Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies; recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations.
Follow our company page on LinkedIn so you never miss an update or current job opportunities!
https://www.linkedin.com/company/riderflex-recruiting/
Listen to the Riderflex Podcast – Career Advice and Job Interviewing Tips
https://www.youtube.com/c/riderflex
Job Type: Full-time
Pay: $32,000.00 – $56,000.00 per year
Work Location: One location
This post is listed Under California jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company