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Company Name : Verizon
Location : Lone Tree, CO 80124
Position : Project Manager
Job Description : When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing…
As a Project Manager, you’ll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center/CX and Cisco Unified Communications solutions for customers from many verticals. The Professional Services team implements and maintains both Verizon hosted and CPE solutions which contribute millions in Verizon revenue. The custom voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind. The project management team follows the Verizon Professional Services Project Methodology which uses a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling Verizon PS activities. A standard approach to project management allows Verizon to provide consistently high-quality project implementation and management. The work is sometimes done from a Verizon office, remotely, and (at times) from a customer location.
Handling all aspects of project delivery using the Verizon Professional Services Project Delivery Model.
Providing regular project status reporting for internal and external stakeholders, including comprehensive financial management data.
Planning and executing complex VoIP technology project lifecycle implementations.
Providing VoIP and Unified Communications project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.
Interfacing with Management, PMO program stakeholders, and customer representatives.
Facilitating the definition and documentation of project requirements, scope, and deliverables.
Developing and maintaining project plans, action logs, risk and issue logs.
Being accountable for delivering projects on time, within budget, and with high quality.
Handling resource forecasting and tracking throughout project lifecycle implementations.
Applying subject matter expertise on VoIP technologies required to design and deliver custom solutions.
Ensuring all flow down requirements are managed to overall project scope, including Third Party Vendor (TPVs) and internal suppliers.
Handling the most complex problems and developing resolutions independently.
Leading cross-functional, high performance, virtual teams.
Act as the primary point of contact for the client for all project-related activities
Actively managing customer expectations.
Escalating issues that require executive attention.
Maintain internal system and process updates (Project status updates to current project tracking systems, update project forecasts for each resource, finance updates for end of month billing & project percent completion for revenue recognition,weekly accurate and timely submission of project time worked, accurate and timely submission of expense reports,active participation in team meetings, solution area specific review sessions and business unit and company meetings.
Where you’ll be working…
In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for…
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Business or technologyexperience.
Project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.
Ability to obtain PMP certification within a year.
Vendor management experience.
Experience leading diverse consulting engagements or customer transitions and transformations including third party vendors, internal, and customer resources.
Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
Eight or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.
Five or more years of SBC and SIP technologies.
Written and verbal communication skills.
Strong project governance skills.
Experience in some or all of the following: Session Border Controllers (Ribbon, Oracle/Acme Packet, Cisco CUBE), SIP and Cloud based technologies.
Strong program and project governance skills.
Proven track record of beingself-motivated, a self-starter and taking initiative.
Excellent client relationship management, negotiation, and conflict resolution skills.
Ability to communicate to technical and non-technical audiences.
Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
Agile and Waterfall project methodologies experience.
Enhanced telecommunications knowledge.
Vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.
Experience coordinating management of technical, security, and network architecture frameworks.
Ability to effectively communicate with all project stakeholders.
Experience with Clarity and/or SAP
Advanced knowledge and experience with Smartsheet.
#VZProfessionalServices
Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a Colorado work location, the compensation range for this position is between $113,000 and $209,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
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