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Company Name : Grundfos
Location : Chennai, Tamil Nadu
Position : Service Coordinator
Job Description : About The Role
As a Service Coordinator, you will be Apply well-develop professional knowledge to liase and build trust with customers, service staff and contractors regarding any scope of on-site work.
Coordinate and schedule service operations and site visits.
Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
This role will be based in Chennai, India
Key Activities
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
Prioritize request for quotations (RFQ) by taking opportunities into account
Provide technical support and quotation to customers
Preparation & Verification of Quotation (Terms & condition, Material part code, Prices, technical documentation)
Processing of orders in SAP on conversion of quotations, Warranty and Goodwill orders
To create quotations for all health checkup conducted.
Processing of service orders & debit notes in SAP
Qualifications and Skills Required:
Bachelor’s degree with 1-3 years of experience in customer service Engineering is an add value but not a must Aftersales is plus Excellent in Microsoft application (Word/Excel/Power Point Fluent in Hindi Fluent in English SAP knowledge is a plus CRM knowledge is a plus
Reporting of Failures (FAS) in system
Frequently attend internal trainings to improve knowledge and performance level
Liaise with Service sales, Service delivery to ensure smooth execution of AMC / Service Contracts / any service offerings / resolution of complaints
This post is listed Under Chennai jobs
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