SVP of Member Experience Job Vacancy in Red Rocks Credit Union Littleton, CO 80122 – Latest Jobs in Littleton, CO 80122

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Company Name : Red Rocks Credit Union
Location : Littleton, CO 80122
Position : SVP of Member Experience

Job Description : *An Inspiring Culture *Generous Benefits *A Feeling of Purpose*
Red Rocks has it all!
A career at Red Rocks helps you live purposefully while igniting joy and inspiring others!
As a credit union, Red Rocks is more than a financial institution. We are a member-owned financial cooperative that relentlessly cares for others, stays focused on doing the right thing, and is committed to serving our members and community.
Pretty great, right? You could be a part of it all! Red Rocks is a dynamic and energizing place to work, and not just because of the inclusive culture.
Top Reasons to Join Our Team:

Flourish in a culture of servant leadership where we relentlessly care for others.
Thrive in an environment where we do the right thing with excellence and integrity.
Partner in our unwavering commitment to the good of humanity.
Collaborate to drive innovative financial solutions through World-Class Technology.
Enjoy a purpose-driven organization that ignites joy, empowers impact, and inspires good.

We relentlessly care for your whole person. How so? At Red Rocks Credit Union, we offer the following wellness benefits:

Physical Wellness

Medical insurance
Employer paid Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance for employees

Financial Wellness

Employer match for 401(k) with no vesting period
Red Rocks Cares Employee Financial Wellness Program

Self-Care

Flexible Paid Leave
Birthday PTO
Floating and sick days for new hires
Required five consecutive days off each year

Are you looking to be part of an organization whose purpose is to make a lasting impact in our community? Red Rocks Credit Union may be the place for you!
Apply now and get ready to rock your career!
WE ARE LOOKING FOR A SENIOR VICE PRESIDENT OF MEMBER EXPERIENCE TO JOIN OUR TEAM. COULD THAT BE YOU?! LET’S FIND OUT…

Do you consider yourself to be strategic and action oriented? Can you operate in a visionary world and then dive into the details and execute?
Are you goal-orientated and possess the drive and diligence to “Do the Right thing and Do It Well”?
Do you demonstrate “Relentless Care for Others”?
Are you Purpose Driven? Do you want to be a part of an organization dedicated to fulfilling the hopes, dreams, and aspirations of its membership and employee base?

If you enthusiastically answered “Yes!” to the questions above, this might be the SVP of Member Experience position for you!
Here’s the list of typical competencies (not exhaustive, of course):

The SVP, Member Experience serves to establish the strategic direction for the planning and execution of all aspects of the member experience. This will include sales, lending, marketing and all revenue generating functions for the CU.
Establish and monitor branch operating standards to protect the credit union from unnecessary losses and risk. Mentor a team focused on providing quality member service to encourage the continued growth of our membership. Responsible for achieving sales, effective marketing efforts, and monitoring compliance with operating and security procedures and applicable regulations.
This individual will champion the Red Rocks Credit Union brand to ensure competitive positioning externally and obtain buy-in internally.
This individual will own all marketing and sales processes.
You will develop and execute strategic business plans for RRCU to support vision, business growth objectives and member experience.
The successful individual for this role will develop and execute effective sales, marketing, and service, strategies to meet defined service, sales, production, and ensure member retention goals are met.
Oversee strategic performance measurements for RRCU’s Net Promoter Score program (responsible for development of) including the collection, monitoring, and reporting member feedback and complaints, troubleshooting issues to determine root cause and partner with team members for solution development and member experience enhancement.
Develop and drive member engagement through the creative and effective execution of cross-channel business development, referral and sales/member engagement programs. Analyze and evaluate the results and effectiveness of programs to ensure optimal performance.
Analyze economic, regulatory, social, cultural and competitive developments
Collaborate with the key stakeholders to coordinate the offering of products, services, and process enhancements and communicate growth opportunities. Develop and coordinate the execution of company-wide promotions and contests within the retail branches.
This individual will oversee the sales and incentive tracking programs to monitor, measure, reward, and reinforce performance.
The SVP, Member Experience will develop and manage budget, operating plan, financial goals, evaluate metrics for area of responsibility and report progress.
Establish, assess and manage the risk level within areas of responsibility and ensure appropriate internal controls are in place to mitigate organizational risk.
Perform all responsibilities in accordance with RRCU Values, compliance, regulatory and Information Protection requirements.
You will demonstrate experience in building and coaching a team to high performance levels using positive reinforcement, while providing clear feedback and follow through.
Have a proven track record of transforming a vision into fully rationalized service, sales, and operations definition and delivery.

At Last, the SVP of Member Experience role will…

Report to the President/COO.
Typically requires 10+ years of similar or related experience.
Requires a Masters Degree.
This position typically pays between $185,000 to $195,000 annually, depending on experience.

This post is listed Under Colorado jobs

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