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Company Name : Bank of America
Location : Chandler, AZ 85224
Position : Analyst I-Help Desk
Job Description : Job Description:
Global Support Service – Service Desk Analyst. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients. 1-3 years of technology/customer service experience required. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite – how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed. Technologies may include, but not limited to: Windows 10/7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
Required Skills:
1-3 years of technology/customer service experience required. Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system. Desired experience in Microsoft Office application suite – how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted as needed. Technologies may include, but not limited to: Windows 10/7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
Desired Skills:
Experience in a technology call center environment. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Experience with technology ticketing systems. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
Job Band: H6
Shift: 1st shift (United States of America)
Hours Per Week: 40
Weekly Schedule:
Referral Bonus Amount: 0
This post is listed Under Arizona jobs
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