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Company Name : A-GLOBIA CREATIONS
Location : Nagpur, Maharashtra
Position : Customer Care Executive
Job Description : Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesResolve customer complaints via phone, email, mail, or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesAdvice on company informationTake payment information and other pertinent information such as addresses and phone numbersPlace or cancel ordersAnswer questions about warranties or terms of saleSuggest solutions when a product malfunctionsHandle product recallsAttempt to persuade a customer to reconsider cancellationInform customers of deals and promotionsSell products and servicesWork with customer service manager to ensure proper customer service is being deliveredCloseout or open call recordsCompile reports on overall customer satisfactionJob Types: Full-time, Regular / PermanentSalary: From ₹15,000.00 per monthBenefits:Cell phone reimbursementFood allowanceInternet reimbursementSchedule:Day shiftEducation:Bachelor’s (Preferred)Experience:Technical support: 1 year (Preferred)total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:Hindi (Preferred)English (Preferred)Speak with the employer+91-XXXXXXXXXX
This post is listed Under Nagpur jobs
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