Customer Service Representative Job Vacancy in Safelite Autoglass Columbus, OH 43235 – Latest Jobs in Columbus, OH 43235

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Company Name : Safelite Autoglass
Location : Columbus, OH 43235
Position : Customer Service Representative

Job Description : Come join the Safelite family and see why Safelite will be the best place you’ll ever work! We’re seeking work from home candidates ready to make a difference on our team. Candidates will need to work in-person at our facility for their first day of training. We’re seeking work from home candidates who have their own equipment. You can begin working from as soon as possible. Apply now to learn more!
Be the important link between Safelite and our customers – where you’ll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.
Find a Career. Gain a Family.
Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to be happy at work and at home.
A day in the life:

Answer incoming phone calls from policyholders, insurance agents or auto glass shops – listening to each customer’s needs and concerns.
Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
Communicate and resolve issues with an empathetic and patient mindset.
Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time.

Required Qualifications:

Must be 16+ years of age
High school diploma or equivalent (or actively enrolled)
Ability to operate a computer and telephone system while seated for extended periods of time
Ability to work one weekend day per week
Ability and technology to work from home

Preferred Qualifications:

Prior experience in customer service preferred
Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute

Training:

Training lasts 2 weeks – conducted remotely or in-person at a Safelite Contact Center. Candidates will need to come to the Safelite Contact Center for their first day of work
Following training, work begins with close supervision with support from leadership and the training team.
Hours of training vary; evening classes are available.

What’s in it for you?

401K Retirement Savings Plan
Volunteer Charity Day
Military Leave
Parental Leave
Tuition Reimbursement
Employee Assistance Program
Associate Perks & Discounts’

‘Work Remotely * Yes
Job Type: Part-time
Pay: Up to $18.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Work from home

Schedule:

Day shift
Evening shift
Night shift
Weekend availability

Supplemental Pay:

Bonus pay
Commission pay

COVID-19 considerations:Remote interview processPersonal protective equipment provided or requiredSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in place
Application Question(s):

What state do you currently reside in?

Education:

High school or equivalent (Preferred)

Work Location: One location

This post is listed Under Ohio jobs

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