Fraud Analyst Job Vacancy in AT&T Paramus, NJ – Latest Jobs in Paramus, NJ

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Full Details :
Company Name : AT&T
Location : Paramus, NJ
Position : Fraud Analyst

Job Description : Investigates fraud alerts on residence and business customers through inbound and outbound telephone contact, correspondence, and various computer systems. Makes decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. Updates various databases and systems with information associated with fraud. Coordinates with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. Serves as point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. Performs other duties as assigned by management. The hourly pay rate for this position is $23.53.

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Investigates fraud alerts using a personal computer (PC) and other computer systems.
2. Receives calls from customers and other departments regarding fraud activity.
3. Updates various databases in connection with investigation of fraudulent alerts.
4. Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
5. Interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.
6. Provides 24 hour on call support for law enforcement in emergency situations.
7. Assists internal security in investigating suspect fraudulent activity.
8. Works independently with little supervision.
9. Performs other clerical functions.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1. Sorts and/or files documents. May create filing systems or use electronic systems.
2. Coordinates with other Carriers on shared fraud information.
3. Gather and compile data for reports or documents as requested.
4. Distribute information and enters data into computer or company operating system.
5. Performs credit investigations.
6. May be required to wear a headset.
7. Uses various computer systems and databases.

PHYSICAL REQUIREMENTS
No physical requirements.

BASIC QUALIFICATIONS

TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.

Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Audition

PREFERRED QUALIFICATIONS

Knowledge of and use of Personal Computers
Typing Skills
Word Skills
Excel Skills
Bilingual ability

SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

TRAINING

On-the-job training.
On-line training.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

This post is listed Under New Jersey jobs

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