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Company Name : Meliora
Location : Jersey City, NJ 07302
Position : Front Desk Representative
Job Description : We are looking for an Enthusiastic Reception Associate to join our team. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.
This is an unparalleled opportunity for a passionate and motivated person to start their professional career in an accelerated environment. You must have an attractive, outgoing, and operations-focused attitude. Possess extraordinary customer service skills.Responsabilidades
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Habilidades
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Contract
Salary: $980.00 – $1,020.00 per week
Education:
High school or equivalent (Preferred)
Work Location: One location
This post is listed Under New Jersey jobs
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