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Company Name : REI
Location : Issaquah, WA 98027
Position : HQ Receptionist
Job Description : REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
This job contributes to REI’s success by providing first-class exceptional customer service to employees, visitors and vendors as the first point of contact for the organization. This position will uphold REI’s culture at all times while making employees and guests feel welcomed and valued. Along with customer focused concierge responsibilities, this role will provide efficient and effective operation of the HQ phone system. As needed, the Receptionist will support the Corporate Services department along with other HQ departments with clerical tasks. Models and acts in accordance with REI’s guiding values and mission.
Responsibilities:
Offer outstanding customer service skills in dealing with the public and REI staff, using tact and discretion at all times.
Answer and route incoming calls during normal business operating hours. Phones to be answered physically onsite or remotely from other locations when covering for team members
Greet visitors in a professional, courteous and appropriate manner.
Be familiar with local community surrounding campus locations to guide employees and guests to nearby activities, directions, amenities and services.
Act as concierge for satellite offices and the first point of contact between the organization, employees and guests.
Field questions and feedback from onsite personnel and support where needed. Resolve issues independently or escalate appropriately when needed while offering first-class customer service.
Partner with Asset Protection and Health & Safety for site surveillance, badging inquiries, and health screenings as needed and approved by Manager, Campus Services.
Complete assigned clerical tasks in support of the Corporate Services department or clerical projects as requested by HQ departments and approved by the Manager, Campus Services. Examples of tasks may include but not limited to processing purchase order requests, maintaining staff updates for campus services software such as SharePoint, Luum, iOffice, WeWork etc.
Support onsite events and activities as needed.
Be onsite point of contact for facilities and vendor arrivals when needed.
Bring your passion and expertise
Experience in MS Word, Excel, and Outlook.
Ability to work independently with a minimum of direction.
Demonstrated ability to work in a professional environment with confidential information.
Strong verbal and written communication skills.
Demonstrated attention to detail.
Ability to effectively manage multiple tasks.
Actively participates and collaborates with others on one’s own team and across REI for the achievement of business goals.
Flexible in one’s viewpoints and positions in order to support the direction taken by others at REI.
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
Consolidates information from various sources including feedback from others to reach sound decisions.
Considers the ultimate impact of decisions and actions on internal and external customers.
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Clearly conveys and accurately receives information by a variety of methods and in various situations.
Builds rapport with all kinds of people inside and outside the organization.
Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
Challenges the status quo, champions change and influences others to change.
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us
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