Part Time- Ohio Work at Home Customer Service Specialist Job Vacancy in QVC Lockbourne, OH – Latest Jobs in Lockbourne, OH
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Company Name : QVC
Location : Lockbourne, OH
Position : Part Time- Ohio Work at Home Customer Service Specialist
Job Description : US55505
The Opportunity
Zulily Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our specialists efficiently and effectively problem-solve to assist our customers while offering outstanding service with a focus on making it right for Mom.
Compensation
Starting rate is $15.00/hour.
Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
On-Demand Pay! This allows team members to pay up to 75% of their compensation to themselves daily as they work to earn their pay.
Life with Zulily as a Customer Service Specialist
Handles a high volume of customer inquiries with active presence at workstation.
Assisting customers to place orders over the phone and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries regarding Zulily. Successful team members are prepared to answer phone calls and e-mails as they come in and address the core issue of the customer inquiry efficiently.
The Right Candidate
Problem solves and de-escalates unique situations while sustaining a high-paced call volume
Learns and works well in a virtual environment with a set schedule and structured day
Effectively communicates with a variety of customer styles, peers, and leaders
Multitasks with ease and navigates multiple systems and screens while assisting customers
Can sit for long periods of time
Adheres to Zulily work at home computer system requirements (see below).
Troubleshoots their own technical problems (in partnership with IT when needed) navigates while assisting customers.
Available to work weekends, holidays and additional hours as required
Resides in Ohio or Pennsylvania
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:
Must connect to the internet via ETHERNET CABLE directly plugged into the modem (Not Wi-Fi).
Equipment for this role will be provided. 10ft Ethernet cable is included; if unable to connect the computer to the modem with 10ft cable you must provide a larger ethernet cable. All equipment must be returned upon departure.
Availability of broadband connection must have minimum download speed 30 mbps and upload speed 5 mbps
Internet access that is solely yours (Internet access/WI-FI cannot be provided via a 3rd party, i.e. free WI-FI in an apartment complex. No satellite internet.)
Ability to troubleshoot and manage technical issues with little to no face-to-face support. *Troubleshooting is defined as, restarting, understanding internet connection (router/modem), being able to explain issues with Token (VPN access), general understanding of how to walk through the troubleshooting steps provided by the Service Desk. *
Adequate room for computing equipment.
Accessibility to grounded 3 prong electrical outlet.
Work area that is clean and free of wet areas.
Work area must be in a quiet, distraction-free environment.
Training Schedule
Your Zulily career begins with a paid (2.5-3) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post-training will differ.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
This post is listed Under Ohio jobs
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