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Company Name : Delta
Location : Atlanta, GA
Position : Specialist, Res Strategic Initiatives
Job Description : United States, Georgia, Atlanta
Reservations & Cust. Care
08-Apr-2022
Ref #: 14074
How you’ll help us Keep Climbing (overview & key responsibilities)
Its an exciting time to be part of Delta’s Reservations team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees.
These positions will help enable that vision by bringing to life new corporate initiatives in our engagement centers including new retailing capabilities like change simplification, new channel platforms like a cloud-based phone system from Amazon and AI-enabled Apple Business Chat, a new state-of-the-art workforce management system as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.
How youll help us Keep Climbing (overview & key responsibilities):
Lead one or more strategic initiatives including development of strategies, detailed plans and measurable outcomes, process-mapping,cross-divisional coordination,and any analysis or research needed to define the strategy and quantify results.Successful candidates will have a strong instinct for customer and employee experience, will be creative thinkers, and will possess an ability to be proactive and anticipate change.
Summary of responsibilities (not comprehensive of all tasks):
Drives strategic projects focusing on long term business vision/needs
Develops and executes on effective goals and tactical plans supporting strategic initiatives
Drives process and experience improvement for our people and customers
Maintains & establishes effective relationships and feedback loops between our customers, specialists and cross divisional Delta teams
Works across teams and cross-divisionally on strategic projects
What you need to succeed (minimum qualifications)
Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story
Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations
Bachelor’s degree or related experience, MBA preferred but not required
3-4 years relevant work experience
Must be performing satisfactorily in present position
Models Delta’s Rules of the Road and core values
Practices safety-conscious behaviors in all operational processes and procedures.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
N/A
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