Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Tata CLiQ
Location : Mumbai, Maharashtra
Position : Customer Executive – Content
Job Description : Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India’s definitive destination for exclusive Fashion and Electronics brands.
At CLiQ:
We obsess over customer delight.We are out there to find an alternate way of doing e-commerce.We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.We believe in Uncomfortable Transparency.We will always be respectful, empathetic, and caring about the well-being of our teams.we encourage experiments and creativity in Technology.We develop and use technology to enhance day-to-day life and have a positive impact on customers.We encourage experiments and creativity in Technology.
We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”
We are on the lookout for a dynamic Content Writer who can help Tata CLiQ create a positive customer experience through our Customer Communication content, at every step of the Customer’s journey. Someone who can handle various communication tasks with panache. If communication is your forte and you are eager to come on board to help us deliver a transparent and trusted customer experience, then send us your updated resume.
Responsibilities:
Amplify the voice of Tata CLiQ to create a positive customer experience You will help improve how Tata CLiQ interacts with its users and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies Identify measures/communication changes that can be initiated based on analysis Measure and report performance of all analysis undertaken and assess against goals You will also be taking on various communication requests that hit the communication team’s inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry
Key Qualifications:
1-2+ years experience in content writing, crafting videos/rich-media formats, and working with consumer internet products/apps Someone with deep understanding of customer psychology and is armed with strong narrative skills A candidate who can cogently and passionately present and defend creative work/ideas, which improve CX A communication specialist who can collaborate with multiple verticals/teams Should be well versed with Microsoft Excel, PowerPoint and Word, popular Content Management Systems Experience in working with a customer experience teams will be an advantage
The key focus of this role is on aligning communication to customer expectation
Required Software Skills: No
Microsoft Office: Functional knowledge of Word, PowerPoint, Excel
The opportunities we have are perfect for highly motivated and talented candidates.
We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ – PiQ – CliQ before the opportunity is missed.
This post is listed Under Thane jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company