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Company Name : Brazoria County
Location : Angleton, TX 77515
Position : Customer Service Agent – Airport
Job Description : Description
Under limited supervision, provides various customer services to users of the airport, including pilots, passengers, vendors, and general public. Provides assistance to Admin and Customer Service Manager with daily financial and accounting work. Shift: 8-10 working hours per work day Various Shifts and weekend rotations, including holidays
Example of Duties
ESSENTIAL FUNCTIONS: – Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services;
Interacts with passengers, public, and other users of aviation services and county facilities
Works outdoors in existing weather for short durations to assist with aircraft and passenger operations
Develops posts for social media and assists in other marketing and communication efforts as requested
Inputs financial transactions from sales to develop various reports;
Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
Prepares the facilities for customers including conference room(s) rental set-up and tear down
Answers phones;
Schedules facilities use
Performs filing
Orders aviation fuels
Processes various requisitions
Develops and processes court orders for the Commissioner’s Court
Assists Admin and Customer Service Manager with website and all other online airport relates web presence
Qualifications
MINIMUM QUALIFICATIONS: Education, Experience and Training Guidelines: High school diploma or equivalent; AND two years of staff support and customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources. Knowledge of:
Principles and practices of administrative management;
Principles and practices of effective customer service;
Principles and practices of marketing;
Modern office principles and practices;
Modern office equipment;
Basic bookkeeping;
Department policies, procedures and regulations covering specific areas of assignment;
Skill in:
Communicating effectively, both orally and in writing;
Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public;
Using initiative, discretion and decision making within established procedures, guidelines and rules;
Defining problems, collecting data, establishing facts and drawing valid conclusions;
Performing various mathematical calculations;
Performing effectively under stressful working conditions;
Providing effective customer service;
Multi-tasking;
Operating a personal computer and various software applications.
LICENSE & CERTIFICATION REQUIREMENTS:
None.
Supplemental Information
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a traditional office environment. The noise level in the work environment is usually moderate. May be required to lift and carry items weighing up to 40 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Brazoria County is a local government entity that offers competitive salaries with an excellent benefits package, which includes: Government Pension through TCDRS with 7% fixed interest and a county match of 2:1 at retirement; we do not pay into Social Security but instead contribute to a 457 Deferred Compensation Plan as an additional savings for retirement (AUL). Reasonable medical/dental health insurance (Aetna) for employees and dependent coverage rates. Section 125 Cafeteria Plans including- Aflac, Humana and others; free LTD; free Life Insurance coverage 3x annual salary with a cap of $150K; with AD&D. Free employee health clinic, EAP; 14 paid holidays, vacation and sick benefits, free telemedicine services. At retirement, a free paid up $50K Life Insurance policy; a 401h retiree medical reimbursement plan.
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