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Company Name : Cornerstone Services
Location : West Chester, OH 45069
Position : Ohio Customer Service Specialist- $15/hr Work at Home
Job Description : US55505
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to efficiently and effectively assist our customers. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Compensation
Starting rate is $15.00/hour.
Benefits: full time, Customer Service Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
Life with Cornerstone Brands as a Customer Service Specialist
Busy day handling a high volume of inbound customer inquires
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
The Right Candidate
Problem solves and de-escalates unique situations while sustaining a high-paced call volume
Learns and works in a virtual environment with a set schedule and structured day
Effectively communicates with a variety of customer styles, peers, and leaders
Multitasks with ease and navigates multiple systems and screens while assisting customers
Can sit for long periods of time
Adheres to Cornerstone Brands computer system requirements
Troubleshoots own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours as required
Resides in Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Analog land line (Phone line must be plugged directly into phone jack or router)
Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Training Schedule
Your Cornerstone Brands career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Self-schedule interview
4. Complete interview
This post is listed Under Ohio jobs
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